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About the Role

The Service Advisor is the primary liaison between the Service Department and its customers, assisting with service and maintenance needs and ensuring customer satisfaction with their Honda vehicles and the dealership. We are seeking A+ players for our high-performing service department who are passionate about customer service, enjoy interacting with people, possess efficient time management and effective communication skills, and thrive in a fast-paced, customer-centric environment.

Responsibilities

Greeting customers promptly on the service drive and in the lobby
Obtaining accurate customer and vehicle information
Reviewing vehicle repair history
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance
Preparing a complete and accurate estimate of cost for labor and parts
Establishing a method of payment
Explaining all completed work and charges to customers
Monitoring the progress of each vehicle throughout the day and updating customers regularly
Answering customer's phone calls and emails with the highest level of response and attention

Requirements

Must have held a valid driver's license for at least 1 year with a clean driving record.
Must be at least 18 years of age to be considered.
Weekend availability required.

Skills

Efficient time management skills
Effective communication (nonverbal and verbal) skills
Communication skills in person, in writing, and over the telephone
Ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians

Location

Austin, TX 78757

Work Type

Full Time
5-day workweek

Experience Level

Minimum 1 year of Main Line Advisor experience
Depends on experience

Salary/Compensations

$90k - $150k

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval

About the Company

First Texas Honda has a high-performing as well as a high-producing service department.
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
Core Values: Transformational Not Transactional - Be Transformational
We do what we say we're going to do
We encourage and support each other
We're committed to continuous growth
We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act.

Equal Opportunity

CAG is proud to be an equal opportunity employer.
We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.