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About the Role

Join the Customer Success team as a Senior Customer Success Manager, owning the end-to-end relationship with Vibe's fastest-growing enterprise advertisers. This role sits at the intersection of retention, expansion, and product influence, building partnerships that define excellence in streaming TV advertising. We are aggressively scaling our enterprise business in 2026 and need someone with strategic depth and operational precision.

Responsibilities

Manage the full client lifecycle, from campaign launch through optimization, for a portfolio of enterprise accounts.
Build deep, trust-based relationships by proactively surfacing insights, best practices, and strategic recommendations.
Serve as the primary point of contact, ensuring clients consistently derive measurable value from the platform.
Own renewal and expansion targets across your book of business.
Identify and pursue upsell and cross-sell opportunities through a deep understanding of each client's goals.
Forecast account health accurately and act early on risk signals.
Guide clients through campaign strategy, execution, and performance optimization on the Vibe platform.
Contextualize platform results within a broader multi-channel strategy, including incrementality measurement and ROAS framing.
Translate performance data into clear, actionable recommendations.
Bring customer feedback and unmet needs directly into product and roadmap conversations.
Partner with Sales, Product, and Analytics to resolve challenges and improve the platform experience.
Represent the customer perspective in internal decisions.

Requirements

5+ years managing mid-market or enterprise accounts on a digital advertising platform (streaming TV, paid social, search, or similar).
Proven track record of hitting retention and expansion targets across a named account portfolio.
Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy.
Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement.
Ability to operate independently across a cross-functional environment.

Skills

Customer Success Management
Digital Advertising
Streaming TV Advertising
Paid Social
Search Advertising
Client Relationship Management
Retention
Expansion
Product Influence
Revenue Growth
Account Management
Strategic Planning
Operational Precision
Incrementality Measurement
ROAS Analysis
Full-funnel Marketing Strategy
CRM Tools
Analytics Tools
Reporting
Cross-functional Collaboration
Looker
Planhat

Location

New York, NY

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

$140,000–$170,000 OTE

Benefits

Variable pay based on objectives
Hybrid flexibility (3 days in office)
Full health coverage (medical, dental, vision)
401(k) with matching
Unlimited PTO
Paid parental leave
Annual offsite

About the Company

Vibe.co is reimagining how brands reach audiences in the age of streaming, positioning streaming TV as a performance marketing channel.
The company provides an Audience First Streaming TV Advertising solution combining audience segmentation, AI-powered insights, real-time optimization, and incrementality measurement.
Trusted by over 10,000 brands, Vibe.co reaches over 120 million households, delivering significant return on ad spend and sales lift.
Achieved a $100 million revenue run rate in under two years, ranking among the fastest software companies to reach that milestone.
Investors include Hedosophia, Elaia, Singular, QuantumLight, and Illusian, along with angel investors like Carolyn Everson.
Founded in 2022, Vibe.co is recognized as the category-defining platform in streaming TV advertising.
Operates on values of Impact, Ambition, and Urgency, focusing on real business outcomes, thinking 10x, and moving with speed.

Equal Opportunity

Vibe is an equal opportunity employer. We evaluate all applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
We believe the best ideas come from teams with different backgrounds, perspectives, and experiences.
If you need a reasonable accommodation during the application or interview process, please let us know.