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About the Role

The Relationship Banking Associate delivers high-quality customer service and responsiveness, ensuring fulfillment and satisfaction. This role processes routine transactions accurately, identifies sales opportunities, and provides support for basic consumer deposit account opening.

Responsibilities

• Processes routine transactions and associated customer and account servicing duties with accuracy and efficiency.
• Performs administrative duties including maintaining records, preparing forms and reports, and daily vault balancing.
• Engages in referral and relationship management according to objectives.
• Provides support for new deposit account opening.
• Adheres to security measures and controls to minimize potential losses.
• Identifies customer opportunities through interactive and consultative conversations.
• Provides services to customers, including basic deposit account opening and referring customers to appropriate business partners.
• Conducts sales and service calls to existing and potential customers.
• Resolves customer issues and complaints while delivering high responsiveness.
• Ensures customer satisfaction through direct action and enlisting additional support.
• Participates in community events supporting the Community Reinvestment Act (CRA).
• Performs other duties as assigned and required.

Requirements

• High School Diploma or Equivalent
• Minimum one year experience in related banking positions or equivalent sales/customer service experience
• Applicants must be authorized to work for any employer in the U.S.
• Unable to sponsor or assume sponsorship of an employment Visa at this time.

Skills

• Excellent listening & communication skills
• Ability to approach, identify and have conversations with customers and identify needs and opportunities
• Organizational, interpersonal and customer relations skills
• Problem solving and decision-making skills
• Ability to function in a fast paced, ever-changing environment
• Ability to work well with people as a team
• Proficient computer skills

Location

• Onsite

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

Education Level

• High School Diploma or Equivalent

Salary/Compensations

• $18.50 - $20.81

Benefits

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan.
• Adoption Assistance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Financial and Banking Services: Various banking services benefits and financial planning assistance.
• Paid Sick and Safe Leave

About the Company

• At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
• NBT believes community involvement fosters our success and the success of those around us.
• NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute.
• NBT provides a wide variety of development programs and tools for you to reach your full potential.
• NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.
• NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk.
• NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork.
• Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

Equal Opportunity

• EEO is the law
• EEO is the Law Poster Supplement
• Pay Transparency Nondiscrimination Provision
• Family Medical Leave Act (FMLA) Poster
• Employee Polygraph Protection Act (EPPA)
• NBT Bank is an equal opportunity employer and fully supports a diversified environment.
• We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law.
• This policy applies to all terms of employment.
• NBT Bank is inclusive and supportive of individual needs.
• If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com.
• The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.