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About the Role

The Human Resources Manager (HRM) serves as the primary, onsite resource for Marriott Vacation Club San Francisco. This role supports all phases of the employment lifecycle by leveraging onsite, corporate, and third-party resources. The HRM is a key member of the onsite leadership team, building trust and rapport to influence decisions without formal authority. Reporting directly to the Area Director of Human Resources, the role provides strategic support to associates and leaders in functional areas including Associate Relations, Labor Relations, Compliance, Leaves of Absence, and Onboarding. Special projects may also be assigned as needed.

Responsibilities

Interpret and define CBA and/or company-specific policies and procedures to ensure/enforce compliance.
Develop, plan, and carry out local policies and procedures relating to all phases of Human Resources.
Analyze and review statistical data and reports to identify and determine causes of turnover and retention.
Develop recommendations/improvements to management, employment policies, processes, and practices.
Assist site leadership in the planned development and reinforcement of organizational strategies, structure, and processes.
Work with site management to identify current and future opportunities and strengths within the workforce.
Collaborate with all levels of leadership to build trust and rapport and exert influence without formal authority.
Conduct investigations and recommend follow-up, escalating critical issues.
Support leaders on navigating policy and progressive disciplinary action provisions of the Collective Bargaining Agreement (CBA) and Associate Handbook.
Support property-level efforts to maintain an engaging and inclusive environment.
Drive participation in monthly engagement and community events.
Maintain confidentiality of sensitive information and demonstrate a high degree of integrity.
Serve as company point of contact for all union matters.
Represent company at grievance and mediation hearings.
Partner with third-party providers to oversee submission of monthly benefit and dues payments.
Partner with Department Heads to maintain accurate seniority lists and manage update and posting process.
Maintain up-to-date awareness of laws and employment guidelines at the city and county level.
Partner with COEs to ensure all resources are updated and available for distribution.
Conduct routine self-audits of internal processes and procedures in preparation for annual HR audit.
Work with leaders to identify areas of opportunity and create action plans to address.
Partner with COE to ensure all LOA requests comply with company, city and/or CBA-specific guidelines.
Direct associates to resources necessary to submit requests for leave.
Work with leaders on tracking leaves, collecting return to work documentation and navigating process.
Facilitate New Hire Orientation, highlighting site-specific benefits and programs.
Support region New Manager Orientation facilitation, as needed.
Partner with union on communicating available benefits and resources to new associates.
Partner with onsite Safety & Security Manager and Department Heads to investigate work-related injuries.
Evaluate requests for accommodation (when appropriate) and track follow-up.
Serve as member of safety committee, actively promote a culture of safety.

Requirements

Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.
1 – 3 years progressive experience in an HR Specialist or Generalist role required.
Experience working in a union environment preferred.
Strong written and verbal communication skills.
Proficiency with Microsoft Office products, including Word, Excel and PowerPoint.
Proven ability to function as a team player who also works with a high degree of independence.
Experience collecting, analyzing and disseminating data to inform decision-making process.
Ability to prepare written reports, correspondence, and presentations to site leaders as required.
Frequently asked to perform the following: Lift/Carry/Push/Pull items that weigh up to 10 lbs. without assistance.
Use of Computer, telephone, and other office equipment.
Stand, Walk, Sit.
Work a schedule that includes specific shifts and hours.
Occasionally asked to perform the following: Exposure to high levels of noise, Climb Stairs, Bend, Stoop, Crouch, Reach, Grasp.

Skills

Human Resources
Business Administration
Hospitality
Microsoft Office
Data Analysis
Report Writing
Presentation Skills
Associate Relations
Labor Relations
Compliance
Leaves of Absence
Onboarding
Worker's Compensation
Union Environment

Location

San Francisco

Work Type

Onsite
Full-time

Experience Level

1-3 years

Education Level

Bachelor’s degree in Human Resources, Business Administration, Hospitality or similar discipline or equivalent experience required

Salary/Compensations

$100,000 - $110,000

Benefits

Relocation assistance available

About the Company

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company.
Our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.
Creating vacations that move you.
20,000+ Associates worldwide
Vacation Ownership
7 Iconic Brands
Approximately 120 Vacation Ownership Resorts
700,000+ Owner families
90%+ Guest satisfaction score
Exchange & Third-Party Management
More than 3,200 affiliated resorts in over 90 countries and territories
Approximately 1.6 million exchange network members

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.