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About the Role

Order Picker associates are responsible for obtaining and prioritizing pick lists, gathering merchandise, and packing orders to ensure timely and accurate fulfillment. Associates will also handle basic customer order-related transactions at the Service Desk.

Responsibilities

• Ensures Customer Satisfaction Following Home Depot’s GET model of customer service including Greeting, Engaging, and Thanking the customer.
• Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
• Loading delivery vehicles and taking out customers curbside orders, which includes complying with required safety regulations.
• Creating space for delivery orders until they are moved out of the store
• Packing and labeling orders carefully to ensure that products do not get damaged and can withstand the turbulence encountered on a delivery truck.
• Follows all Safety and Loss Prevention policies and procedures.
• Moving freight safely from designated staging areas to overheads or bringing merchandise down from overheads using the appropriate equipment.

Requirements

• Ability to read a COM order or notes in the system.
• Comfortable handling basic customer order-related transactions, such as POS sales and returns.
• Answering or making customer phone calls.
• Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items.
• Occasionally requires the ability to lift and move heavy and bulky items without assistance.
• Ability to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise.
• Working within a flexible schedule that includes overnight shift and may include evening and weekends.
• Knowledge of operating reach trucks and order picker machines is an asset.

Skills

• Attention to detail
• Organizational skills
• Interpersonal skills

Location

• North America

Work Type

• Flexible schedule
• Overnight shift
• Evening
• Weekends

Experience Level

• 1 to 2 years Retail or Distribution experience an asset

Education Level

• High School Diploma or equivalent

About the Company

• As the world’s largest home improvement specialty retailer, we operate over 2,200 retail stores across North America.
• All of our associates have one thing in mind — helping our customers build and improve their homes and businesses.