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About the Role

As a Professional Services Consultant, you will lead customer engagements to implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing foundations for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills.

Responsibilities

Lead customer onboarding and implementation engagements to accelerate time-to-value.
Guide customers through installation readiness, use case discovery, implementation, enablement, and activation.
Partner with customers to understand business goals, challenges, and success metrics to identify and prioritize high-value use cases.
Enable customers on Pendo products and modules, promoting effective and sustainable platform usage.
Lead custom consulting engagements, including hands-on configuration, optimization, and organizational initiatives.
Manage multiple concurrent engagements, ensuring quality, customer satisfaction, and timely delivery.
Proactively communicate project status, identify risks, manage scope, and escalate issues.
Build trusted relationships with customer stakeholders, acting as a strategic advisor.
Drive measurable business results aligned with engagement goals and deliver projects with high customer satisfaction.
Contribute to practice improvement by enhancing playbooks, sharing expertise, mentoring teammates, and providing customer insights.

Requirements

3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role.
Foundational to intermediate proficiency in CSS and HTML for technical implementation work.
Proficiency in JavaScript, Python, or Node.js, with the ability to write production-quality backend code.
Experience working with REST APIs, webhooks, and event-driven architectures.
Strong project management and organizational skills, including managing multiple projects simultaneously.
Strong communication, facilitation, and stakeholder management skills.
Deep curiosity and problem-solving ability to translate customer goals into practical implementation approaches.

Skills

CSS
HTML
JavaScript
Python
Node.js
REST APIs
Webhooks
Event-driven architectures
Project management
Stakeholder management
Problem-solving
APIs
Data pipelines
Integration patterns
ETL processes
Data modeling
SQL
Digital adoption
Product analytics
Customer experience
Product operations

Location

London

Work Type

Hybrid

Experience Level

3+ years

Benefits

Medical coverage
Dental coverage
Life coverage
Pension match
Equity
High-value lifestyle perks

About the Company

Pendo was founded in 2013 by former product managers to provide a simple way to understand and attack what truly drives product success.
Our mission is to improve society's experience with software.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Equal Opportunity

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
We welcome all people of different backgrounds, experiences, abilities and perspectives.
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.