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About the Role
The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development, and the VIBE philosophy, while upholding the Urban Outfitters “Peers Training Peers” philosophy.
Responsibilities
- Recruit, motivate, develop, and lead a team.
- Manage performance development within the department team, including appraisals, development plans, coaching, counseling, and disciplinary actions.
- Recognize and develop talented individuals for advancement within the organization.
- Uphold company standards and act as a positive role model.
- Inspire, motivate, and encourage teamwork.
- Conduct productive daily meetings to ensure goals are met.
- Effectively delegate projects while allowing others creativity.
- Possess excellent written and verbal communication skills.
- Oversee customer service by setting daily goals and expectations.
- Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement, and time management.
- Achieve company-average mystery shop results by upholding customer service standards.
- Perform all store-level operational procedures accurately and in a timely fashion.
- Achieve store stock loss goals by overseeing adherence to loss prevention practices.
- Assist in upholding company Health & Safety regulations.
- Manage assigned department aspects in collaboration with management regarding training, shipment placement, markdowns, transfers, merchandising, and store standards.
- Understand and interpret current fashion trends to generate creative solutions.
- Ensure floor sets for the department are well organized and scheduled appropriately.
- Maximize departmental sales through analytical and creative management of merchandise.
- Utilize company reports to react to trends and drive business.
- Stay abreast of current trends and maintain a sound knowledge of the customer profile.
- Manage stock levels appropriately based on store environment, reports, and market trends.
- Demonstrate entrepreneurial skills to achieve and exceed store targets.
Requirements
- Experience in a management role within a fast-paced, high-volume fashion retail environment.
- Demonstrates strong operational skills.
- An understanding of the Urban Outfitters culture and its appeal to the local market.
- Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business.
Skills
- Recruiting
- Motivation
- Team Development
- Leadership
- Performance Management
- Coaching
- Counseling
- Communication (Written and Verbal)
- Delegation
- Customer Service
- Visual Merchandising
- Operations Management
- Loss Prevention
- Health & Safety
- Fashion Trend Analysis
- Sales Management
- Commercial Awareness
- Stock Management
- Entrepreneurial Skills
Location
- 200 Oxford St Fitzrovia, London, W1D1NU United Kingdom
Work Type
- Full-time
Experience Level
- Management
Benefits
- ‘Life Leave’ - one day a year for significant life events, in addition to annual leave.
- Employee Assistance program for mental, physical, and financial health support.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Up to 40% employee discount at all URBN Brands.
- Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Structured support and continued learning and development opportunities.
About the Company
- URBN is committed to diversity and inclusion.
Equal Opportunity
- URBN is an Equal Opportunities Employer committed to diversity and inclusion.
- We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
- All employment decisions are based on merit, job requirements, and business needs.