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About the Role

Global Industrial Company (NYSE: GIC) is a leading distributor of industrial-strength equipment and supplies. We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Responsibilities

• Own the onboarding process for new GPO customers and for new GPOs, including go-live date, locations, end-user contact info, cost centers, POs, tax-exempt status, delivery preferences, billing/invoicing setup, EDI punchout or direct web, and credit line needs.
• Work closely with National Account Directors to align and refine the process for adding customers.
• Coordinate activities between customers and Global Industrial.
• Create accounts in PCS, linking notes, adding GPO pricing, and possible custom core.
• Handle special inventory or stocking needs identified and communicated with DCs.
• Create logins and passwords or engage the Ecommerce team for punchout, scheduling calls between IT teams and staying engaged throughout testing.
• Work with marketing on the creation of announcements (marketing pieces, welcome emails, login/password info, first order coupon) and send the welcome kit to customers.
• Deliver end-user training, including website demos, Global Industrial overviews, and account manager introductions.
• Manage post-rollout activities, including 1-week and 1-month check-ins with customers.
• Manage ad hoc reporting requests from leadership, including execution of recurring monthly reports.

Requirements

• College Degree with high attention to detail.
• Understanding of GPO and onboarding strategy.
• Experience with customer service, sales, or product management.
• Strong communication skills.
• Must be self-motivated, resourceful, and able to work independently.
• Keen attention to details and deadlines.
• Strong PC skills in MS Word, Excel, Access.

Skills

• Customer Service
• Sales
• Product Management
• Communication
• Self-motivation
• Resourcefulness
• Independent Work
• Attention to Detail
• Time Management
• MS Word
• MS Excel
• MS Access

Education Level

• College Degree

About the Company

• Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries.
• With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.
• We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.
• At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow.
• Our culture is built on: Meritocracy & Pay for Performance, High Say-Do Ratio, Career Growth & Internal Mobility, Collaboration & Accountability.
• Make an impact. Be recognized. Grow your career with us.
• Global Industrial — Delivering Value Starts Here

Equal Opportunity

• Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.