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About the Role

The Club Receptionist at Soho House is responsible for welcoming, directing, and signing in all members and guests. This role involves managing the reception desk, handling basic computer duties, hosting in the Restaurant and Rooftop, and performing Guest List responsibilities. A successful candidate may also train other reception team members. We are looking for a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome.

Responsibilities

Ensure every member is welcomed by name and guests are welcomed hospitably.
Answer high-volume phone lines for reservations, inquiries, deliveries, and messages.
Provide information on menus, hours of operation, and amenity availability/pricing.
Maintain a clean, sanitary, and safe work environment at the reception area.
Perform Guest List duties on the floor, in the club, and/or on the Rooftop.
Support, redirect, and problem-solve in real-time to address guest concerns.
Assist guests by checking/retrieving coats and personal items.
Build relationships with members and guests, and communicate feedback to management.
Influence a fun and positive atmosphere by being approachable and professional.

Requirements

Minimum of 3+ years of experience in a similar role.
Experience answering high-volume phone lines and responding to inquiries professionally and timely.
Problem-solving skills and ability to resolve conflicts.
Detail-oriented, articulate, and able to multitask in a high-volume, demanding environment.
Strong communication skills and ability to follow written and verbal instructions.
Flexible schedule with availability to work nights, weekends, and holidays as needed.
Must be able to seize, grasp, turn, and hold objects with hands.
Must be able to work on feet for at least 8 hours.
Fast-paced movements are required.
Must be able to move, pull, carry, or lift at least 40 pounds.
Occasionally kneel, bend, crouch, and climb as required.

Skills

Professional phone etiquette
OpenTable experience (plus)
Salesforce experience (plus)

Location

Ontario (if filled within Ontario)

Work Type

Full-time

Experience Level

3+ years

Salary/Compensations

$20.40—$20.40 CAD

Benefits

Competitive compensation packages
Global benefits and perks
Training to develop technical and managerial skills
Career Development opportunities (domestic or international, managerial or technical)
Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
Learning & Development opportunities (internal and external courses)
Access to Cookhouse & House Tonic events
Team Events (fitness sessions, cinema screenings, art classes)
Team Meal provided free of charge while on duty

About the Company

Soho House offers competitive compensation packages that feature global benefits and perks.
Soho House provides training to develop the technical and managerial skills necessary to enhance your career.
Soho House can progress your career domestically or internationally as well as managerially or technically.
Soho House empowers its community to make positive change through mentoring, apprenticeship, local outreach and sustainability.
Soho House offers an extensive range of internally and externally run courses for all employees.
Soho House celebrates its passion for food and drink with monthly calendars and involvement in trips, trainings, and events.
Soho House holds fun monthly events for employees.