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About the Role
The Lead Service Technician ensures the community meets safety, appearance, and operational standards while managing financial goals. This role oversees property maintenance, unit make-ready processes, and construction projects, while supervising and training maintenance staff to ensure high-quality service.
Responsibilities
- Inspect grounds and building features daily to identify and correct hazards.
- Oversee general maintenance, unit make-ready, and preventative maintenance.
- Manage construction or rehabilitation projects.
- Maintain an organized and stocked maintenance shop.
- Supervise, train, and schedule maintenance staff.
- Monitor work progress and provide instruction to staff.
- Schedule and respond to on-call and after-hours emergencies.
- Ensure compliance with Fair Housing and OSHA regulations.
- Monitor maintenance expenditures and identify budget variances.
- Contribute to strategic planning and operational standards.
Requirements
- High school diploma or equivalent.
- 2+ years of supervisory experience.
- 3+ years of multi-family or commercial maintenance experience.
- EPA Sec 608 Certification (Type I/II or Universal).
- Reliable transportation and valid driver's license.
- Proficiency in reading, writing, and speaking English.
- Ability to stand or sit for long periods.
- Ability to climb ladders and maneuver around equipment.
- Ability to lift and carry 50+ pounds.
- Willingness to work in various weather conditions.
- Willingness to be on-call.
Skills
- Plumbing repairs
- Tile work
- HVAC equipment maintenance
- Appliance repair
- Carpentry
- Electrical repairs
- Apartment make-ready processes
- Budget management
- Staff coaching and counseling
- Communication skills
- Team collaboration
Work Type
- Full-time
- Eligible for overtime
Experience Level
- 2+ years of supervisory experience
- 3+ years of multi-family or commercial maintenance experience
Education Level
- High school diploma or equivalent
Benefits
- Bi-weekly pay
- Cell phone reimbursement
- Quarterly bonus incentive payments
- Educational reimbursement
- Opportunities for upward mobility
- 12 paid company holidays
- 16 hours of annual learning time off
- 32 hours of annual volunteer time off
- Competitive paid time off accrual
- Rent discount for on-site living
- Medical, dental, prescription, and vision insurance
- Employer HSA contributions
- 401(k) program with employer matching