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About the Role

Act as a trusted partner to customers, helping them optimize trading performance, adopt products effectively, and resolve operational challenges. This role requires strong sports trading knowledge, customer-facing experience, and the ability to translate business needs into practical operational solutions.

Responsibilities

• Manage and support customers throughout launch and across the full customer lifecycle.
• Monitor trading performance and identify opportunities for improvement across sportsbook, sport, and league level.
• Partner with customers to address coverage, market issues, player profiling, risk policies, and pricing-related topics.
• Build strong, long-term customer relationships and ensure high satisfaction with products and services.
• Identify opportunities to introduce additional MTS features, enhancements, and service improvements.
• Coordinate actions that improve trading performance and optimise service delivery.
• Monitor operational processes to ensure service levels are achieved and structural issues are identified early.
• Deliver customer training, demonstrations, and onboarding support during implementation and handover periods.
• Drive adoption of new features and functionalities through demonstrations and regular customer engagement.
• Analyse daily customer usage to understand objectives and help customers maximise product value.
• Travel occasionally, both domestically and internationally, to support customer engagement and presentations.
• Support additional business or team priorities as required.

Requirements

• 3+ years of trading experience, or strong analytical experience with exposure to trading room management responsibilities.
• Proven experience in building and maintaining strong customer or client relationships.
• Strong technical aptitude and the ability to learn new tools and systems quickly.
• Excellent verbal and written communication and presentation skills.
• Experience influencing key decision-makers and working effectively with senior stakeholders.
• Strong problem-solving skills with the ability to proactively identify issues and recommend practical solutions.
• A collaborative mindset, with the confidence and credibility to build trust across internal teams.
• A curious and improvement-focused approach, with a willingness to refine systems and processes.
• Ability to adapt to changing priorities and fast-moving product environments while meeting strict deadlines.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Willingness to travel domestically and internationally as required by the business.

Skills

• Sports trading knowledge
• Customer-facing experience
• Russian language proficiency (advantageous)
• SQL knowledge (beneficial)

Location

• Europe
• Asia
• US

Work Type

• Full-time
• Flexible working hours

Experience Level

• 3+ years of trading experience
• Senior stakeholder experience

Salary/Compensations

• up to GBP 53000 - yearly

Benefits

• Collaborative environment with colleagues from all over the world
• Social events and teambuilding
• Flexibility to manage your workday and tasks with autonomy
• Balance of structure and autonomy
• Vibrant and inclusive community
• Women in Tech and Pride groups
• Global Employee Assistance Programme
• Calm and Reulay app
• Online training videos

About the Company

• World’s leading sports technology company, at the intersection between sports, media, and betting.
• More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Encourages applications even if meeting only most criteria, believing skills evolve over time.
• Invites individuals willing to learn and grow to join the team.