Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

A. Lange & Söhne is seeking a dedicated individual to manage day-to-day boutique operations, acting as a brand ambassador and leading the boutique team to achieve sales targets and foster a high-performance environment.

Responsibilities

• Manage day-to-day boutique operations, transforming corporate objectives into operational goals.
• Act as a brand ambassador to reflect brand image to boutique customers.
• Lead and inspire the boutique team to foster a high-performance and engaging environment.
• Attain desired results through creative and effective use of resources.
• Prepare business analysis and action plans to achieve sales targets.
• Assist the Boutique Director in their role.
• Meet personal budgets in accordance with brand retail strategy.
• Maximize profit while controlling and minimizing costs.
• Organize private viewings with potential VIPs.
• Discuss business opportunities and action plans with Boutique Director.
• Act as a reference for building action plans to achieve personal targets.
• Support the Boutique Director in implementing HQ commercial guidelines.
• Analyze boutique visits and build action plans for conversion/retention.
• Act as a manager-on-duty when the Boutique Director is absent.
• Identify and share training needs of boutique members with the Boutique Director.
• Support the Boutique Director in integrating and training new and existing team members.
• Monitor staff appearances and behavior in line with company policy.
• Provide support to Boutique Director in coaching each boutique member and collective objectives.
• Organize boutique team schedules and solve conflicts.
• Ensure excellence in and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Demonstrate brand ambassadorial skills with partners or local dignitaries.
• Ensure overall appearance and maintenance of the boutique according to brand guidelines.
• Assist in timely boutique implementation and control of new Visual Merchandising concepts.
• Practice compliance with Group and Brand procedures.
• Ensure accuracy of monthly, quarterly, and yearly stocktaking and quality control.
• Take measures to avoid stock discrepancies.
• Ensure maintenance of all boutique timepieces.
• Follow up with regional head office for stock replenishments and order requests.
• Control cash register in compliance with procedures and regulations.
• Ensure timely reporting of sales.
• Identify operational strengths and weaknesses to define action plans.
• Support and ensure the boutique team confidently delivers Lange selling ceremony.
• Participate in creating a positive atmosphere within the boutique.
• Proactively participate in VIP events and orders.
• Ensure genuine relationship building with customers.
• Ensure recruitment of VIP, customer, and prospect database for sales and marketing activities.
• Handle client complaints and report product-related issues to the Boutique Director.
• Follow up and coordinate individual repairs and after-sales related matters.

Requirements

• 5+ years of relevant work experience in luxury retail and boutique operations.
• Watches experience will be advantageous.
• Very good communicator with collaborative spirit and strong interpersonal skills.
• Personal client base, excellent in client management and client relationship building.
• Results-oriented, structured and organized.
• Fluency in written and verbal English.
• Other languages are beneficial.

Skills

• Sales
• Team Management
• Store Management
• Financial & Cash Register Control
• Reporting
• Customer Experience & CRM
• Client Management
• Client Relationship Building
• Communication
• Interpersonal Skills
• Visual Merchandising
• Stocktaking
• Quality Control

Location

• Boutique

Work Type

• Full-time

Experience Level

• 5+ years

Benefits

• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• Encouragement to be curious, drive own career, and dream big.

About the Company

• Since its reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector.
• The company aims to continue its tradition with new, outstanding products, in keeping with Lange's claim: State-of-the-art tradition.
• The company philosophy is 'Never stand still'.