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About the Role

We are looking for an Account Manager to manage one of our long-standing major clients in the tech sector. You will be the calm, reliable central hub between the client and the team, maintaining an overview, using the right tone, identifying solutions, and ensuring clients feel their needs are met. You will also think ahead, supporting the client in B2B Marketing and Sales by finding new approaches, formats, and methods, and contributing your own ideas on how to turn requirements into effective measures. You will manage requests via our ticketing system, serve as the central point of contact in regular calls, and ensure smooth operations between the client and the team. You will bring structure and overview to the office, as well as expertise in implementing events, campaigns, sales strategies, and other live communication measures. This also includes logistics and vendor management: coordinating service providers, keeping track of timings, processes, and dependencies, and ensuring reliable execution of plans.

Responsibilities

Manage customer inquiries via the ticketing system and coordinate internal team processing.
Translate customer requirements into clear briefings to enable targeted work by the internal team.
Maintain an overview, follow up on open questions, and ensure all relevant information is complete.
Manage logistical tasks such as courier orders and material procurement, ensuring smooth execution.
Act as the central interface between the client and the internal team, coordinating necessary measures.
Keep the client informed with regular updates and ensure transparency on the status of ongoing topics.
Prepare events, campaigns, and sales measures, monitor their implementation, and occasionally be present on-site.
Assist with proposals, timings, cost overviews, and coordination of next steps.
Manage the client through regular video calls and identify upselling opportunities to offer suitable additional services.
Document results, learnings, and open points, ensuring proper follow-up of topics.

Requirements

2-4 years of experience in customer support, account management, or project coordination, ideally in an agency.
Experience in the event or trade show environment, understanding preparation needs and attention to detail.
Outstanding organizational skills and a structured, independent work style, maintaining an overview with multiple parallel requests.
Strong communication skills and a confident, professional demeanor towards clients and partners.
Proficient in digital tools; experience with ticketing systems is a plus.
Ability to remain calm under pressure, solve problems quickly, and maintain a service-oriented approach.
Very good written and spoken German and English skills.
Valid driver's license class B and willingness to travel occasionally for client events.

Skills

Customer support
Account management
Project coordination
Event management
Organizational skills
Structured work style
Independent work style
Communication skills
Digital tools proficiency
Ticketing systems
Problem-solving
Service orientation
German language proficiency
English language proficiency

Location

Berlin

Work Type

Full-time

Experience Level

2-4 years

Salary/Compensations

Fair and transparent compensation

Benefits

Varied role in a dynamic industry with exciting projects and popular brands.
Dedicated, creative, and friendly team.
Modern office in a prime location at Maybachufer.
Four-legged colleagues providing balance.
Room for personal development, autonomy, and co-creation.
Team events (weekly breakfast, activities, relaxed evenings).
Subsidy for Urban Sports Club membership.

About the Company

A company with a dynamic industry, exciting projects, and popular brands.
A company with an engaged, creative, and friendly team that sticks together and achieves great things.
A company with a modern office in a prime location at Maybachufer.
A company with four-legged colleagues providing charm and playfulness for the right balance.
A company that offers plenty of room for personal development, autonomy, and co-creation.
A company that organizes team events for breaks from everyday office life.
A company that offers fair and transparent pay.
A company that provides a subsidy for your Urban Sports Club membership for the perfect balance.