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About the Role
This is a hands-on leadership role focused on the day-to-day running of a boutique fitness studio. The Assistant Studio Manager ensures an exceptional member experience, supports the Studio Manager in operational excellence, and leads by example in coaching the team and maintaining high standards.
Responsibilities
- Lead regular Front of House shifts, acting as the face of the studio.
- Deliver an exceptional member experience from arrival through to departure.
- Resolve member queries and concerns professionally and efficiently.
- Ensure Front of House standards remain consistently high across every shift.
- Lead by example, demonstrating outstanding customer service and professionalism.
- Support the delivery of smooth daily studio operations.
- Ensure the studio is clean, organised and operationally ready at all times.
- Complete daily operational checks and ensure company procedures are followed.
- Support health & safety compliance and maintain a safe environment for members and team.
- Support the delivery of studio KPIs, including member satisfaction, retention and operational performance.
- Assist with monitoring studio performance and identifying opportunities for improvement.
- Help drive a culture of accountability and continuous improvement.
- Coach and support the Front of House team during shifts, providing regular feedback and guidance.
- Support Customer Service Leads (CSLs) in building team capability, confidence and consistency.
- Foster a positive, collaborative and high-performing team culture.
- Encourage best practice and uphold company values across the team.
- Support the recruitment process for Front of House team members.
- Assist with onboarding and training new starters to ensure they are set up for success.
- Help maintain training standards and ensure team members understand operational procedures and service expectations.
- Support rota planning and shift coverage to ensure appropriate staffing levels.
- Act as Duty Manager when required, taking responsibility for the safe and efficient operation of the studio.
- Escalate operational issues appropriately and take ownership of resolving day-to-day challenges.
Requirements
- Previous experience in a supervisory or management role within fitness, hospitality or retail.
- Outstanding customer service skills with a passion for creating memorable member experiences.
- Strong organisational skills and excellent attention to detail.
- The ability to motivate, coach and develop others.
- Confidence making decisions and managing priorities during busy operational periods.
- A proactive, solutions-focused mindset.
- Excellent communication and interpersonal skills.
- Flexibility to work early mornings, evenings and weekends as part of the management rota.
Skills
- Customer service
- Leadership
- Operational execution
- People development
- Communication
- Interpersonal skills
- Organisational skills
- Attention to detail
- Decision making
- Problem solving
Location
- Oxford Circus
Work Type
- Full-time
- Onsite
Experience Level
- Supervisory
- Management
Salary/Compensations
- £32,500
Benefits
- Complimentary fitness membership
- Discounts on products and services
- Referral incentives
- Pension contributions
- Enhanced family support benefits
About the Company
- A premium boutique fitness business committed to delivering exceptional member experiences through outstanding service, high-energy environments, and a strong sense of community.
- The business values proactive leadership, continuous development, and creating inclusive spaces where both people and performance thrive.