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About the Role

Beam is seeking its first Customer Onboarding & Enablement Specialist in Australia to build the enablement function from scratch. This role involves guiding customers from pilot kick-off to daily usage, collaborating with project managers and operational leads within major Australian organizations. The product, Beam Notes, is an AI tool designed to save frontline workers administrative time.

Responsibilities

• Own the operational adoption of an account from pilot kick-off onwards, working with project managers and operational leads to drive usage and clear barriers.
• Run training in person and online, often with rooms of 20 to 50 end users.
• Translate technical concepts into human-understandable terms for non-technical users.
• Provide day-to-day support for immediate issues, acting as a first point of contact.
• Collaborate closely with Product, Engineering, and Customer Success teams, sharing structured insights from the frontline.
• Build help centre content, guides, and self-serve resources.

Requirements

• Ability to operate when the playbook is still being written and priorities shift rapidly.
• Experience in a startup or scale-up environment, or demonstrated ability to operate in ambiguity and at pace.
• Experience delivering software or managing accounts within large organizations or government agencies.
• Confidence to set boundaries and redirect customers effectively.
• Self-sufficiency and resilience to manage a high volume of work and shifting account numbers.
• Ability to engage in robust conversations and debates with colleagues.
• No visa sponsorship is available.
• Role must be worked from within Australia due to customer data access.

Skills

• Presentation skills
• Communication skills
• Creative use of AI (bonus)

Location

• Melbourne
• Sydney
• Brisbane

Work Type

• Full-time
• Hybrid

Experience Level

• Founding scope
• Senior leadership contact
• Progression into customer success, technical delivery, or lead/management roles

Salary/Compensations

• From A$85K Base + Super

Benefits

• Flexibility for the right person
• Clear routes for career progression
• High autonomy
• Regular contact with senior leadership

About the Company

• Beam is an AI tool provider with nearly 100,000 frontline workers across the UK, US, and Australia as users.
• The product, Beam Notes, saves frontline workers significant administrative time.
• The company is backed by founders of major tech companies including Booking.com, Calm, Shazam, and Dropbox.
• The role involves significant travel, especially early on.
• There is some out-of-hours flexibility required to overlap with the UK team.