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About the Role
The Technical Product Manager (TPM) owns the full product lifecycle of ZAVTEK's RTPM platform, acting as a liaison between sales, technology, operations, and customer success. The TPM translates field intelligence into a prioritized product roadmap and collaborates with engineering and data partners for execution.
Responsibilities
- Define and maintain the RTPM product roadmap, balancing near-term customer needs with long-term platform scalability.
- Establish product vision, success metrics (KPIs), and release milestones in collaboration with leadership.
- Interview customers and partners to fully define the product vision and requirements.
- Conduct competitive analysis of monitoring and managed services platforms; identify differentiation opportunities for ZAVTEK.
- Translate field feedback from technicians, account managers, and customers into structured product requirements.
- Author detailed product requirement documents (PRDs), user stories, and acceptance criteria for engineering teams.
- Drive the client experience — defining data visualizations, alert logic, trend views, and report templates.
- Oversee QA and user acceptance testing processes; validate that released features meet field requirements.
- Serve as the internal and external product authority — the primary liaison between engineering, field operations, sales, and account management.
- Partner with account managers to support customer onboarding, platform demonstrations, and ongoing service reviews.
- Gather voice-of-customer (VOC) data through site visits, customer interviews, and service ticket analysis.
- Develop internal and customer-facing product documentation, training materials, and release notes.
- Ensure the RTPM platform supports and enhances ZAVTEK's managed services delivery model — including condition-based PM dispatch, remote triage, and automated reporting.
- Define and refine SLA frameworks and alert escalation logic within the platform.
- Work with the operations team to establish fulfillment workflows triggered by platform-generated events.
Requirements
- 5+ years of experience in product management.
- Demonstrated experience managing the full product lifecycle from concept through launch and iteration.
- Experience with or exposure to managed services environments — understanding of how MSPs deliver, bill, and support recurring service contracts.
- Knowledge of critical power infrastructure: UPS systems (single- and three-phase), battery monitoring, PDUs, or STS units preferred.
- Strong technical writing skills — able to produce clear PRDs, user stories, and specifications independently.
- Bachelor's degree
Skills
- Product management
- Product lifecycle management
- Managed services
- Critical power infrastructure (UPS systems, battery monitoring, PDUs, STS units)
- Technical writing
- Product requirement documents (PRDs)
- User stories
- Acceptance criteria
- Data visualization
- Alert logic
- Trend views
- Report templates
- QA and UAT
- Voice-of-customer (VOC) data gathering
- SLA frameworks
- Fulfillment workflows
Location
- Portland, Oregon
Work Type
- Hybrid
- Full-Time
Experience Level
- 5+ years of experience in product management
Education Level
- Bachelor's degree
About the Company
- ZAVTEK's RTPM platform