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About the Role

As Training Champion, you will support the development and growth of store teams by driving training initiatives and fostering a culture of learning. You will coach peers through 1:1 sessions and small group training, inspire and motivate the team to engage in continuous learning, and validate learning through quizzes and knowledge checks.

Responsibilities

• Achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction following the end-to-end customer journey.
• Ensure the store remains as commercial as possible following company guidelines.
• Adhere to company policies and procedures.
• Maintain health, safety, and environmental standards in store.
• Perform other duties as required by the management team.
• Coach peers through 1:1 sessions and small group training.
• Inspire and motivate the team to engage in continuous learning.
• Validate learning through quizzes and knowledge checks.
• Ensure colleagues complete all required courses.
• Take approved time off the floor for training purposes.
• Identify store training needs and share insights with the Regional Trainer.
• Introduce new ideas and feedback to improve training programs.
• Utilize all approved training resources (Workday Learning, Retail Content Training Library, NB Link, Website, Running Blog, Regional Trainer).

Requirements

• Demonstrate customer service skills.
• Effective communication skills.
• Flexible work schedule including weekends and holidays.

Skills

• Customer service
• Retail operations
• Training and coaching
• Communication

Work Type

• Full-time

About the Company

• New Balance is more than just a sportswear brand – we are a family.
• Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want.
• Our associates around the world bring these goals to life with their high-level skills and creativity.
• While we offer the best product on the market, we’re also equally committed to giving back.
• So while we look to succeed, we believe in ensuring others have the same opportunity.

Equal Opportunity

• We believe in ensuring others have the same opportunity.