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About the Role

As a Supervisor, you will report to the Front-of-House Manager and embody Big Mamma's values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.

Responsibilities

• Responsible for service quality, ensuring excellence, consistency, and speed of service in line with the Big Mamma vision.
• Responsible for welcoming guests.
• Contribute to the restaurant’s performance by optimizing table turnover, service pace, and staff efficiency.
• Ensure the average check meets targets through staff briefings, sales training, performance monitoring, and individual coaching.
• Ensure smooth front-of-house operations, including compliance with hygiene standards.
• Propose initiatives to control front-of-house labor costs.
• Oversee team schedules.
• Responsible for orders and stock management (wine, tableware, aprons).
• Responsible for cash handling.
• Ensure proper use and maintenance of equipment.
• Responsible for the success of the front-of-house team.
• Participate in the recruitment process for new hires.
• Support the onboarding of new team members.
• Coach and support the front-of-house team daily.
• Be a key driver of team cohesion and positive working relationships.

Requirements

• Geographical mobility in UK & Europe across all our venues.

Location

• London

Work Type

• Permanent contract
• Full time role

Salary/Compensations

• Highly competitive salary

Benefits

• 2 consecutive days off per week
• 28 days paid holiday per year
• Pension scheme
• Meal on shift
• Employee discount on food and drink at our restaurants for you and up to 3 of your friends
• Continuous trainings, team buildings and career opportunities
• Geographical mobility in UK & Europe across all our venues.

About the Company

• Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux.
• Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City).
• Our mission is to share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

Equal Opportunity

• BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, national origin, disability, age, or any other characteristic protected by law.