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About the Role

Manage the customer lifecycle from day 1, going the extra mile to ensure customers receive the highest level of support. Thrive in a startup environment, constantly seeking ways to improve processes and provide additional value, fostering cross-team relationships to build the best products.

Responsibilities

• Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
• Build and improve CSM processes and set up the infrastructure to be highly impactful on the customer journey
• Onboard and support Secfix customers through the lifecycle of their certification journey
• Become an expert in ISO 27001, GDPR and other forms of compliance
• Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
• Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
• Write and record educational and technical content for our knowledge base

Requirements

• English (fluent) and German (C2)
• Great time management and organisational skills
• Excellent communication skills
• Comfortable talking through basic technical concepts with a technical audience
• Proven track record of managing multiple concurrent projects
• Experience working with cross-functional teams (Sales, Support, Engineering, Product)
• Energetic and engaged with remote culture

Skills

• Intercom
• Clickup
• Zapier
• Google Spreadsheets
• GPT-3/GPT-4
• Notion
• Entrepreneurial mindset

Location

• Remote (+/- 2hrs from Germany GMT+1)

Work Type

• 100% remote work

Experience Level

• 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company

Salary/Compensations

• Industry-competitive local salaries. We pay local rates that are at or above the market.

Benefits

• Generous equity package
• 26 days holiday + local public holidays
• Comprehensive health coverage
• €1,000 annual personal development budget
• Remote workspace budget and access to co-working spaces
• Annual retreat
• Latest tech equipment (MacBook, monitors, headphones)
• Company-wide events
• Direct access to world-class mentors

About the Company

• At Secfix, we’re at the forefront of automating security compliance in Europe.
• We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work.
• Secfix is run by a 100% remote team with hubs in Munich, Berlin and London.
• We’re a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader.
• We’ve just raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital.
• We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader.
• Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.
• We are a team with founders passionate about Y Combinator product principles and building a great remote culture.
• We are solving a real need with a huge $97bn market and the future is very bright.

Equal Opportunity

• We are an equal-opportunity employer and remote-only company.
• At this time, we can support hiring only within EU time zones.
• We work in sync using Gather as our virtual office.
• As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work.