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About the Role

We are seeking a Product Manager to be responsible for streamlining the end-to-end service ticketing lifecycle and help supervisors with real-time monitoring tools to maximize agent productivity and optimize workforce efficiency.

Responsibilities

• Shaping the product roadmap for your area, turning business needs and technical constraints into clear, actionable priorities.
• Aligning and influencing multiple stakeholders across the organization without direct authority to drive meaningful outcomes.
• Owning a defined problem area within our service platform, with a focus on improving outcomes like agent productivity.
• Working closely with the engineering teams across products to build scalable and robust solutions.
• Using data and analytics to understand where things break, what agents struggle with, and where improvements will have the biggest impact.
• Supporting launches, monitoring performance, and iterating based on real-world results.

Requirements

• Proven experience of around 5 or more years in a cross-functional setup with a proven history of delivering results.
• Experience using data and analytics to identify problems, define hypotheses, validate opportunities, prioritize work, and measure impact on key metrics.
• Good at leading and influencing, and demonstrated product leadership in the past.
• Solid experience in leading agile teams and great at turning epics into well-structured user stories.
• Curious growth mindset, not afraid of challenging the status quo, and thrive in a fast-paced and dynamic environment.
• Excellent communication, presentation, and interpersonal skills.
• Prior experience in customer service, support operations, or contact center technology is a plus.

Experience Level

• 5 or more years

Benefits

• Free food
• Health and dental insurance
• Learning and development opportunities

About the Company

• foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door.
• Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
• Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.