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About the Role

Our Casual Receptionists provide a friendly first welcome to The Place, handling enquiries and implementing health and safety procedures as necessary. They work closely with our Duty Managers and Classes & Courses Team to ensure a welcoming and efficient service for our visitors, participants, artists and students.

Responsibilities

• Provide efficient service and a warm welcome to The Place.
• Maintain an upbeat and friendly attitude, engaging in conversation with customers.
• Ensure that you and the Reception areas are always presentable.
• Oversee the Reception space and proactively complete regular and ad-hoc tasks.
• Ensure that our visitors feel welcome to participate and engage with our programme.
• Ensure, with the Building Duty Manager, our studio terms and conditions are followed.
• Provide information to visitors on all aspects of our building.
• Provide information about visitors, deliveries and collections.
• Sell tickets using our ticketing system, Spektrix, swiftly and accurately.
• Keep our patron’s personal information secure, complying with GDPR regulations.
• Understand our alarm systems in order to silence, investigate, or activate procedures when they sound and support our maintenance team during tests.
• Liaise with cleaning staff, Duty Managers and maintenance about any building or housekeeping issues that need attention.
• Sign in and out all visitors to the building.
• Log the use of keys and AV equipment and any lost property items.
• Process all incoming and outgoing post and deliveries.
• Arrange taxis via our taxi account provider, logging passengers, destinations and account codes.
• Act as central first aid contact point ensuring accident and incident logs are completed.
• Issue staff, visitor, student and contractor passes.
• Take responsibility for the reconciliation of all money at Reception.
• Be responsible for cash handling and PDQ operations.
• Investigate and resolve any inconsistencies or errors in the daily banking.
• Monitor the security of our cash floats, cash and card payment details.

Requirements

• Experience of working within a customer-focused environment.
• Experience of using Point of Sale (POS) systems, ticketing software and/or space booking software.
• Experience of working in an administrative capacity to an excellent standard.
• Ability to work under pressure.
• Ability to work as part of a team.
• Friendly and approachable individual.
• Knowledge and enthusiasm for the arts.
• Understanding of Health and Safety.
• Valid First Aid Qualification.
• Valid Personal License.
• Experience managing large-scale events.
• Experience of reconciliation.
• Experience of leading teams.
• Ability to troubleshoot or problem solve in a customer-focused environment.
• Enthusiasm for contemporary dance.

Skills

• Cash handling and competence with mental arithmetic.
• Ability to use Spektrix, and/or Artifax systems.
• Confident using Microsoft Office 365.

Location

• The Place

Work Type

• Casual
• Weekend contract
• Full-time

Experience Level

• Customer service experience
• Experience in a theatre or arts venue (desirable)

Salary/Compensations

• £14.80 per hour (plus 12.07% holiday pay)

About the Company

• The Place is a vibrant hub for dance, offering a welcoming and efficient environment for visitors, participants, artists, and students.