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About the Role

The Case Manager is a key member of the team, providing care coordination, health education, and health promotion services. This role addresses barriers to care and offers supportive services to help patients self-manage their illnesses and access necessary medical, psychiatric, and social services, in alignment with Ryan Health's mission and goals.

Responsibilities

• Ensure coordination and follow-up of medical, psychiatric and social services.
• Provide reminders for appointments and follow-up contacts for missed appointments.
• Provide home, hospital, or community site visits and escort activities, particularly to hard-to-reach patients, or as indicated in the service plans.
• Provide crisis intervention, assist in developing safety plans and referrals for emergency services when necessary.
• Educate patients regarding early medical intervention, preventive health care, options to reduce/modify stressors, and adherence to treatment regimen and appointment schedules.
• Provide prevention counseling and education services as needed, for HIV infected, HIV affected, HIV unknown, and HIV-negative patients, and /or significant others.
• Document all patient encounters and services in a timely manner consistent with grant requirements and agency standards, including the use of the electronic medical record.
• Attend required meetings, supervision regularly, case conferences, care planning, in-service seminars, and professional conferences as assigned.
• Immediately report any critical/unusual/ potentially dangerous problems or occurrences to the Program Manager/Senior Director of Support Services.
• Provide educational activities to promote the services of the program, provide educational presentations to staff, and participate in educational activities to outreach in the community.
• Practice accepted infection control measures in accordance with OSHA Bloodborne Pathogens Standards, and the Center’s policies and procedures.
• Perform other duties as assigned.

Requirements

• BSW or BA in Health or Human Services, Health Education, Mental Health, Counseling, or related field.
• Experience working with people in a health care or social service setting.
• Computer skills.
• Effective communication and writing skills.
• 90-day probation period.

Skills

• Customer Service: Professional, courteous, and respectful attitude in dealing with patients.
• Strong ability to develop relationships with patients with diverse backgrounds (e.g. socio-economic, ethnic, racial, sexual orientation and preference).
• Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served (if applicable).
• Ability to take responsibility for their own learning.
• Commitment to exceeding expectations of the patient.
• Cooperation/Teamwork: Works well with others.
• Contributes input to improve outcomes.
• Provides coverage for other case managers under the direction of the Supervisor of Case Management.
• Ask others for opinions and feedback, provides feedback in a tactful & respectful way.
• Bilingual (English & Spanish).

Location

• New York, NY 10036

Work Type

• Full Time
• Day Shift

Experience Level

• Management

Education Level

• 4 Year Degree

Salary/Compensations

• $40.24 - $44.39 Hourly

About the Company

• Ryan Health is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.

Equal Opportunity

• Ryan Health is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.