Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The CX Design Lead shapes and delivers end-to-end customer experiences across ResMed’s product ecosystem, partnering with various teams to ensure cohesive, high-quality customer experiences throughout the product lifecycle. This role defines CX strategy, guides design execution, and enables capability development, contributing to ResMed’s future product vision.
Responsibilities
- Lead end-to-end CX design across discovery, research, design, testing, and implementation
- Shape how customers interact with and perceive ResMed products across all touchpoints
- Develop compelling narratives and presentations to influence product direction and stakeholder decisions
- Identify and apply emerging trends, technologies, and insights to inform future solutions
- Ensure compliance with quality systems, design standards, and regulatory requirements (e.g. FDA, MDR)
- Contribute to the development of CX frameworks, tools, and best practices
- Partner with product, design, and engineering leaders to embed CX into product strategy and delivery
- Provide thought leadership and consultation on customer-centric design approaches
- Drive alignment across teams and promote consistent CX methodologies
- Mentor and guide teams to elevate design capability and execution standards
- Contribute to advancing ResMed’s product and CX vision
- Support the ambition to establish industry-leading practices in product and experience design
Requirements
- Degree in Product Design, Industrial Design, UX Design, Engineering, or related field
- Experience in end-to-end product development (digital and/or hardware)
- Proven ability to communicate and present complex ideas to senior stakeholders
- Experience facilitating workshops, co-design sessions, and design processes
- Ability to influence without authority in cross-functional environments
- Familiarity with regulated environments and quality systems
- Project/program and vendor management experience preferred
- Healthcare or MedTech experience highly desirable
- Minimum 6 years’ experience in design, innovation, or product development roles
Skills
- Customer-Centric Thinking
- Strategic Mindset
- Leadership & Influence
- Design & Technical Expertise
- Problem Solving
- Design tools (e.g. Figma, Adobe Suite)
- Microsoft Office Suite
- Research and insight generation (including secondary research)
- AI literacy
- Strong written, verbal, and visual communication skills
- Ability to distil complex information into clear insights and actionable recommendations
- Effective problem-solving in environments with ambiguity and evolving requirements
Experience Level
- Minimum 6 years’ experience in design, innovation, or product development roles
Education Level
- Degree in Product Design, Industrial Design, UX Design, Engineering, or related field
About the Company
- Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love.
- We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.
- Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective.
- Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home.
- Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.
Equal Opportunity
- We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.