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About the Role
As a Sales Advisor, you will be the friendly face that welcomes our customers, embodying our brand values with passion. You will make every visit a special experience, from the initial conversation and fitting room assistance to checkout and sales floor support. Your goal is to provide excellent service in every situation and create an inspiring shopping experience. You will also handle deliveries, restock merchandise, and present our latest collections attractively. Your openness and enthusiasm will create an environment that brings our brand to life. You will support our customers with genuine commitment and proactive service, creating memorable moments together with your team.
Responsibilities
- Welcome customers and embody brand values.
- Provide excellent service and an inspiring shopping experience.
- Assist customers from initial conversation to checkout.
- Handle deliveries and restock merchandise.
- Present collections attractively.
- Create an environment that brings the brand to life.
- Offer genuine commitment and proactive service.
Requirements
- Customer orientation: Enjoy interacting with people and are committed to providing excellent service.
- Adaptability & Flexibility: Respond quickly and effectively to changing priorities and customer needs.
- Action Orientation: Act proactively, take initiative, and complete tasks with high quality.
- Communication Skills: Show genuine interest in people, communicate clearly, and listen actively to understand perspectives and needs.
- Willingness to Learn: Be open to feedback and continuously seek opportunities for development.
- Brand Enthusiasm: Have passion for our brand and collections and share this enthusiasm with customers.
- Flexibility: Willingness to work evenings and weekends.
- Previous retail experience in store operations and customer service is desirable but not essential.
- Confidence in advising on fashion trends, materials, sizes, etc. is desirable but not essential.
Skills
- Customer service
- Product knowledge
- Communication
- Active listening
- Adaptability
- Flexibility
- Proactiveness
- Initiative
- Brand passion
Location
- Germany
Work Type
- Part-time
- Flexible hours
- Evening shifts
- Friday and Saturday shifts
Experience Level
- Entry level
Salary/Compensations
- Salary according to applicable collective agreement
Benefits
- 25% employee discount on all H&M Group brands (in-store and online)
- H&M Incentive Program (HIP)
- 30 days of vacation
- Vacation and Christmas bonus
- Company pension plan
- Capital-forming benefits
About the Company
- COS offers timeless fashion with a clear design language. The brand provides high-quality ready-to-wear collections and accessories, characterized by a commitment to quality, design, and longevity. The look is modern, minimalist, and luxurious, driven by craftsmanship, innovation, and relevant fashion trends.
Equal Opportunity
- The H&M Group is committed to creating and maintaining an inclusive, diverse, and equitable work environment.
- Diverse teams positively impact how challenges are approached, what is considered possible, and how team members and customers worldwide are engaged.
- All aspects of diversity are considered in our hiring process.
- Severely disabled applicants and those with equivalent disabilities are given special consideration in cases of equal suitability.