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About the Role
PAIR Finance is seeking a Spanish-speaking Customer Representative in Berlin to assist consumers with financial situations, combining technology and AI-powered communication for respectful and efficient debt collection.
Responsibilities
- Handle incoming inquiries from clients, consumers, and third parties in Spanish across multiple communication channels.
- Provide clear and accurate information about accounts and ongoing processes.
- Document all customer interactions accurately in the CRM system.
- Collaborate with colleagues and other departments to resolve customer issues efficiently.
- Flag recurring issues and contribute to the continuous improvement of service processes.
- Utilize AI-enabled tools and internal platforms to maintain high service quality.
- Ensure compliance with company policies, data protection requirements, and applicable regulations.
Requirements
- Fluent in Spanish and English, written and spoken, at a professional level.
- Experience in a customer service or support role.
- Clear, empathetic communication style and strong interpersonal skills.
- Comfort with digital tools and AI-assisted platforms, with the ability to adapt quickly to new systems.
- Hands-on experience with ticketing systems or CRM platforms such as Zendesk.
- Strong organizational skills and attention to detail.
- Collaborative, team-oriented approach.
- Background in collections, debt recovery, or financial services (preferred).
- Proficiency in additional languages such as Italian and/or German (preferred).
Skills
- Spanish
- English
- Customer Service
- Communication
- Interpersonal Skills
- Digital Tools
- AI-assisted Platforms
- Ticketing Systems
- CRM Platforms
- Zendesk
- Organizational Skills
- Attention to Detail
- Teamwork
- Collections
- Debt Recovery
- Financial Services
- Italian
- German
Location
- Berlin
Work Type
- Hybrid
Experience Level
- Junior
- Mid-level
Salary/Compensations
- €32,000 - €35,000 gross per year (Junior)
- €36,000 - €44,500 gross per year (Mid-level)
Benefits
- Unlimited employment contract
- Flexible working hours
- 28 vacation days
- Company pension plan
- Partly covered Deutschlandticket
- Access to “Corporate Benefits” voucher platform
- Personal learning & development budget
- German and English language courses
- Company summer and Christmas parties
- Regular team events
About the Company
- PAIR Finance has been reshaping debt collection across Europe since 2016, combining technology and AI-powered communication.
- Transparency, Execution, Ownership, Customer Centricity, Innovation and Integrity are core values.
- PAIR Finance is rethinking debt collection with a digital solution characterized by high customer orientation and efficiency standards, using artificial intelligence, behavioral science, and individual customer contact.
- Strengthened by Pollen Street and partnerships with investors like Zalando Payments, PAIR Finance offers an opportunity to shape the fintech industry.
Equal Opportunity
- PAIR Finance is an equal-opportunity employer.
- We value a diverse team and an inclusive culture.
- We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.