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About the Role

Support the Manager, CTP Portfolio in driving strong P&L outcomes across customer segments by connecting insights across the full insurance value chain. This role offers collaboration with various teams and external stakeholders to deliver sustainable portfolio performance, ideal for a commercially minded, collaborative individual motivated to translate data into business impact.

Responsibilities

• Support the definition and monitoring of P&L targets across segments, including channel and scheme profitability.
• Contribute to the development of business plans to ensure profitable growth and a seamless customer experience.
• Identify and track growth and retention targets and opportunities for each segment.
• Monitor the effectiveness of initiatives across the value chain, including CXM, Digital, Product, Pricing and Claims.
• Analyze impacts to loss ratio targets in partnership with Reserving, Claims and Pricing, considering inflation, macroeconomic conditions and scheme experience.
• Support regulatory and industry engagement on product and policy matters to maintain long-term portfolio viability.
• Provide high-quality strategic and policy insights by analyzing trends and supporting senior stakeholders and industry bodies.
• Manage and deliver regulatory data requests and submissions, ensuring data quality and integrity.
• Build and maintain relationships with CTP scheme participants and stakeholders to influence and support scheme design and implementation.
• Ensure governance through adherence to Group policies and compliance with Delegations & Authorities requirements.

Requirements

• Strong stakeholder management skills with the ability to influence internal and external stakeholders across the value chain to drive outcomes and change.
• Commercially astute with the ability to balance performance improvement with stakeholder needs and regulatory considerations.
• Solid understanding of insurance pricing principles, tools and methodologies, with the ability to apply these to optimise portfolio performance.
• Knowledge of personal injury and casualty product lines and the ability to develop and execute portfolio strategies across the insurance value chain.
• Experience in risk analysis, selection and improvement, including applying techniques to assess exposures and manage loss outcomes.

Skills

• Stakeholder management
• Commercial acumen
• Insurance pricing principles
• Risk analysis
• Portfolio strategy development

Location

• Naarm (Melbourne)
• Gadigal Country (Sydney)

Work Type

• Permanent
• Hybrid

Education Level

• Tertiary qualifications in Insurance, Financial Services or a related field
• Relevant industry certifications (e.g. ANZIIF) preferred

Benefits

• Boosted superannuation with 13% as standard
• 20 days annual leave + 5 days MyLeave
• Work from home and many more flexibility options with myFlex
• Up to 50% off personal insurance, including home and motor insurance
• Partner discounts on private health insurance, tech & appliances, and many more
• Industry-leading 20 weeks paid parental leave
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities

About the Company

• IAG is the largest general insurance group in Australia and New Zealand.
• Our family of brands helps everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
• We are a purpose-led place focused on creating connection and belonging, where you can create meaningful impact every day and grow your career beyond the expected.
• We celebrate all viewpoints shaped by life experiences and culture.
• We are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
• We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Equal Opportunity

• If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.