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About the Role
As a Program Assistant, you will provide client-facing administrative and operational support to asylum seekers and refugees through the National Immigration Support Service (NISS). Your role is crucial in helping individuals and families navigate complex systems and achieve their goals.
Responsibilities
- Respond to program-specific enquiries and assist clients with applications, assessments, and forms.
- Provide support to program initiatives, projects, and community activities.
- Perform front desk reception duties, including greeting visitors and answering telephone calls.
- Schedule appointments, meetings, and teleconferences, providing secretarial support and coordinating meeting requirements.
- Monitor the office shared inbox and incoming/outgoing mail.
- Monitor office supplies and amenities, process supplier invoices, support accounts payable functions, and manage petty cash.
Requirements
- Certificate III in Business Administration or previous relevant experience.
- Demonstrated experience in an administration role and providing support to management positions within a complex organisation.
- Ability to manage competing priorities and deliver high-quality outcomes within agreed timeframes.
- Experience assisting clients/customers with complex needs.
- Exceptional verbal and written communication, interpersonal, and customer service skills.
- Ability to manage sensitive information and maintain a high degree of confidentiality.
- Proficient in the use of Microsoft Office applications.
- Current driver's license.
- Successful candidates must clear probity checks, including National Criminal History Record Check and relevant state-based checks.
Skills
- Business Administration
- Administrative support
- Client assistance
- Reception duties
- Secretarial support
- Office supply management
- Accounts payable
- Petty cash management
- Communication skills
- Interpersonal skills
- Customer service skills
- Confidentiality management
- Microsoft Office proficiency
Location
- Parramatta (on-site)
Work Type
- Permanent Full time (38 hours per week)
- On-site
Experience Level
- Previous relevant experience
- Demonstrated experience in an administration role
Education Level
- Certificate III in Business Administration
About the Company
- Life Without Barriers provides compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community through its National Immigration Support Service (NISS).
- The company aims to employ people who reflect the diversity of its clients to ensure individual needs and wants are met.
Equal Opportunity
- We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
- Candidates with disabilities who require adjustments to the recruitment process or application form can find information on access and inclusion work and contact details on the company careers page.