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About the Role

JLL empowers its people to shape a brighter future for real estate. We are committed to hiring and developing top talent, fostering meaningful careers, and creating a sense of belonging. Join us as we shape a brighter way forward.

Responsibilities

• Provide comprehensive advisory services in Facility Management (FM), Project Management (PM), and/or Program Management Office (PMO), including consulting, program/project management, and direct operational support.
• Lead client/account team support during transition periods or in case of key resource absence.
• Collaborate with the Work Dynamics Sales team to analyze client issues, develop and present solution proposals including cost and schedule plans.
• Identify and pursue new business opportunities, and promote organic growth within existing accounts.
• Support transition activities to ensure successful and seamless operational launch (DAY-1).
• Collaborate with onsite teams and other business lines to drive account expansion.
• Communicate effectively with all stakeholders (internal/external), build strong relationships with clients, sales, onsite FM/PM/PMO, Legal, Finance, HR and other functions to achieve business goals.
• Plan, manage and deliver small-scale projects in Japan; provide oversight/follow-up for large projects in partnership with third-party PM vendors as necessary.
• Provide FM-related consulting (e.g., due diligence, benchmarking) and maintain positive relationships with all project/client representatives and key service providers.
• Proactively identify, report, and resolve risks/issues in projects and programs.
• Manage project finances to meet targets; achieve cost-saving/avoidance goals; submit timely requests and reports for cost and schedule changes.
• Undertake transition and account management prior to operational launch and serve as interim manager until the appointment of a new manager, when required.
• Propose and implement best practices and innovative solutions for organizational improvement.
• Explore and implement new operational approaches, such as IoT and AI, for future business models.
• Provide administrative support within the Advisory team and create sales tools and presentations, in collaboration with the Sales team.

Requirements

• Fluent Japanese and English communication skills (written, verbal, presentation).
• Minimum 5 years' practical experience in at least one of the following areas: Facility Management (FM) – including building services, critical facilities; Project Management (PM) – including construction, fit-out, or capital projects; Program Management Office (PMO) – including program oversight, governance, and multi-project coordination.
• Experience in managing project budgets, schedules, and cost controls.
• Experience working in matrix organizations and managing vendors/suppliers.
• Strong initiative and leadership to drive actions and resolve complex issues.
• High capabilities in coordination, negotiation, issue analysis, documentation, and problem solving.
• Ability to manage stress, prioritize, and adapt to rapidly changing circumstances.
• Highly goal-oriented and collaborative team player.

Skills

• Facility Management (FM)
• Project Management (PM)
• Program Management Office (PMO)
• Consulting
• Program/Project Management
• Operational Support
• Cost Management
• Schedule Management
• Risk Management
• Stakeholder Communication
• Negotiation
• Issue Analysis
• Documentation
• Problem Solving
• Adaptability
• Teamwork
• Business Expansion
• IoT
• AI
• CMMS
• Power BI

Location

• On-site – Chiyoda-ku

Work Type

• On-site
• Full-time

Experience Level

• Senior Manager
• 5+ years

About the Company

• JLL (NYSE: JLL) is a leading global commercial real estate and investment management company with over 200 years of experience.
• We help clients buy, build, occupy, manage, and invest in a variety of properties.
• As a Fortune 500® company with operations in over 80 countries, our employees combine global platform power with local expertise.
• Our purpose is to shape the future of real estate for a better world, helping clients, people, and communities SEE A BRIGHTER WAYSM.
• JLL is the brand name and registered trademark of Jones Lang LaSalle Incorporated.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.