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About the Role
Customer Success Managers at Cybereason act as trusted advisors, ensuring clients maximize value from our solutions. They engage with clients and Managed Security Service Partners, driving adoption and realizing value through proactive and strategic interactions. This role requires expertise in customer success, project management, and communication to manage expectations and enhance internal processes.
Responsibilities
- Manage enterprise and SME customers, as well as select Partners.
- Act as the voice of the customer internally, engaging stakeholders to deliver exceptional service.
- Own the customer health score and renewal risk for assigned accounts.
- Pioneer new processes.
- Drive solutions effectively.
Requirements
- 2-4+ years of experience in customer success, technical account management, sales development, project management, or a related customer-facing role.
- Experience in the cybersecurity domain is highly desirable.
- Candidates with backgrounds in technology, particularly SaaS and enterprise technology, may be considered if exceptionally qualified.
- Project management experience covering all aspects of the post-sales experience, from small to enterprise-sized customers, including onboarding, product upgrade planning, and feature training.
- Strong internal and external communication skills; ability to communicate effectively and assertively.
- Ability to prioritize, multitask, and perform effectively under pressure.
- Thrive in a fast-paced environment and maintain composure even when the path forward is unclear.
- A background in Partner business is an advantage.
- Familiarity with Salesforce is beneficial.
- Knowledge of Microsoft 365 and Google Workspace is beneficial.
Skills
- Customer Success
- Technical Account Management
- Sales Development
- Project Management
- Communication
- Cybersecurity domain knowledge
- SaaS technology
- Enterprise technology
- Onboarding
- Product upgrade planning
- Feature training
- Customer health score management
- Renewal risk management
- Process development
- Multitasking
- Working under pressure
- Salesforce familiarity
- Microsoft 365 knowledge
- Google Workspace knowledge
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Cybereason's culture and operations reflect shared values: Win As One, Ever Evolving, Daring, Obsessed with Customers, Never Give Up, and UbU.
- Our #Defenders are diverse individuals driven to innovate and scale.
- We are a team that learns from each other, solves challenging problems, and works collaboratively to end cyber attacks.
Equal Opportunity
- At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu).
- If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.