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About the Role
First Advantage is seeking an Operation Specialist to manage the daily activities of the Japan Research Team, focusing on research tasks for assigned cases under manager supervision.
Responsibilities
- Perform verification tasks including making phone calls to entities (HR/Edu/Qual) for employment/education/qualification details.
- Conduct reference interviews via phone calls to referees.
- Create and send verification documents (email, fax, letter) to entities.
- Engage in email communication with entities for verification purposes.
- Conduct online verifications.
- Update case statuses in internal systems.
- Perform CV checks by comparing resumes and background check vetting forms.
- Complete reports accurately and on time, including editing for quality control in English or Japanese.
- Update system with results received from entities/referees.
- Manually create reports and perform quality checks before submission.
- Address and resolve insufficiencies through the system.
- Mitigate issues as they arise.
- Update the Brookedatabase with records of communication with external entities.
- Translate documents between native language and English.
- Process GCM tasks using Winesp and GCM.
- Undertake other reasonable duties as required.
- Propose process improvements.
- Attend team meetings.
Requirements
- Must have at least 1 year of college education with office experience (preferably in BPO).
- Fresh graduates are welcome to apply.
- Proven ability to work in a matrixed, multinational environment under tight deadlines.
- Strong understanding of contract management principles, terms, and conditions.
- Excellent command of the English language and ability to handle conversational interviews.
- Proficiency in basic computer applications, including Microsoft Office and web browsers.
- Experience with Inbound calls/transactions is recommended but not required.
Skills
- Research
- Verification
- Phone communication
- Email communication
- Online verification
- CV checking
- Report creation
- Quality control
- Translation
- Microsoft Office
- Web browsers
Location
- Atlanta, GA
Work Type
- Hybrid
Experience Level
- Entry Level
- 1 year of college
Education Level
- Some College
Salary/Compensations
- Competitive Salary Package
Benefits
- Culture programs
- Employee Impact Groups
- FA Cares volunteer opportunities
- Mentorship Advantage Program
- SOAR, award-winning manager development program
- Competitive benefits (medical, dental, etc.)
- Global Employee Assistance Program (EAP)
- Professional development opportunities
- Generous Paid Time Off Program
- Volunteer Time Off (VTO) Policy
About the Company
- First Advantage (Nasdaq: FA) is a leading provider of global software and data in the HR technology industry.
- Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
- Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries.
- With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
- First Advantage is an award-winning global leader in identity and workforce solutions, delivering fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle.
- Our values include Authenticity, Curiosity, Integrity, Teamwork, and Customer-inspired.
Equal Opportunity
- First Advantage is an equal opportunity employer.
- We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation.
- Employment decisions at First Advantage are based solely on qualifications, merit, and business needs.
- We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.