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About the Role
As a Department Manager (Supervisor) at SEPHORA UK, you’ll play a key role in shaping an exceptional customer experience while leading and inspiring a team of passionate Beauty Advisors. You'll elevate daily store activities, ensuring every moment reflects SEPHORA’s creativity, inclusivity, and bold spirit. You'll thrive in this role if you’re energised by developing others, delivering unforgettable customer experiences, and driving strong commercial results in a fast-paced, dynamic retail environment.
Responsibilities
- Lead, coach, and inspire your team to deliver exceptional service, personalised advice, and a seamless in-store experience.
- Enable ongoing training and development to build expertise in makeup, skincare, fragrance, selling skills, and SEPHORA service behaviours.
- Set clear goals, support performance, and create personalised development plans to help team members grow.
- Manage day-to-day employee relations needs, including attendance, performance, and conduct, with professionalism and care.
- Drive commercial performance by monitoring KPIs, analysing trends, and leading the team to meet and exceed sales targets.
- Lead Booxi and My Skin Diag operations, ensuring accurate scheduling, service excellence, and high standards across Beauty Hub activations.
- Oversee stock and cash operations, including deliveries, replenishment, audits, loss prevention, cash handling, and daily operational standards.
- Maintain high operational standards across the stockroom, sales floor, cash area, and service zones.
- Support visual merchandising updates, seasonal moments, and brand activations.
- Resolve customer queries and concerns promptly and professionally.
- Assist with new store opening activities such as unboxing, organising, and preparing stock.
Requirements
- Proven experience in a leadership role in retail, with oversight of floor, stock, or cash operations.
- Strong leadership capability with the ability to inspire, motivate, and guide a diverse team.
- Exceptional customer service and communication skills, with a natural ability to build rapport and deliver personalised experiences.
- A commercial mindset with experience driving sales performance and achieving targets.
- Strong organisation and time-management skills, with the ability to balance multiple priorities.
- Experience managing ER processes such as attendance, performance concerns, and disciplinary steps.
- Comfort using in-store technology to enhance customer experience and operational efficiency.
- Flexibility to work evenings, weekends, and holiday periods as needed.
Skills
- Product knowledge
- Application techniques
- Customer experience
- Makeup artistry
- Skincare expertise
- Fragrance knowledge
- Selling skills
- SEPHORA service behaviours
- Leadership
- Coaching
- Performance management
- Employee relations
- Commercial acumen
- Sales performance
- Target achievement
- Stock management
- Cash handling
- Loss prevention
- Operational standards
- Visual merchandising
- Customer service
- Communication
- Time management
- Organisation
- In-store technology utilisation
Location
- UK
Work Type
- Full-time
- Retail
Experience Level
- Leadership experience in retail
Salary/Compensations
- Competitive pay that grows with you
- Annual salary reviews based on performance and company results
- Performance-based commission tied to collective store success
Benefits
- SEPHORA University - industry-leading product, customer care, and development training
- Allowances tailored to role and location (shoes, lunch, etc.)
- Generous employee discount across beauty brands
- Paid day off on your birthday
- Access to a perks and wellbeing platform
- Generous holiday allowance
- Option to buy extra holiday days
About the Company
- At SEPHORA UK, beauty is who we are, representing freedom of expression, discovery, and belonging.
- From our beginnings in France in 1969, we’ve pushed boundaries through creativity, innovation, and inclusivity.
- We are redefining the future of prestige beauty with nearly 500 iconic brands and our own SEPHORA Collection.
- We are continuing our bold expansion across the UK.
Equal Opportunity
- SEPHORA is proud to be an equal opportunity workplace for all.
- We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.