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About the Role
The Fraud Risk Manager is a key member of the Risk Management team focusing on the development and implementation of robust fraud prevention for the Made credit card. This role offers an exciting opportunity to lead and innovate in the field of credit card fraud prevention, ensuring the security and integrity of our services while delivering exceptional value to our customers.
Responsibilities
- Build and maintain a strong KYC program for origination, including KYC and Sanctions screening.
- Build and maintain controls for account management to protect customer accounts and minimize return risk.
- Maintain a strong fraud authorizations playbook to minimize point of sale fraud losses.
- Constantly evaluate capabilities against emerging threats and upgrade the tech stack.
- Review and adjudicate escalations, including KYC reviews and authorization case management.
- Establish KPIs and use data to develop reporting capabilities.
- Take accountability for fraud loss metrics.
- Prepare case studies, present findings to the Executive Team, and incorporate learnings.
- Adopt and implement a test-and-control system to quantify the benefits of new tools and strategies.
Requirements
- 2+ years of experience in fraud prevention in financial services required.
- Strong technical acumen: ability to pull data, analyze, create KPIs, and create reporting tools.
- Exceptional strategic thinking and problem-solving skills.
Skills
- Python knowledge a plus
- SQL knowledge a plus
- Experience in fintech a plus
- Experience in credit cards a plus
- Experience in real estate a plus
- Experience in home services a plus
- Familiarity with compliance-heavy or regulated marketing environments
- Passion for credit cards, rewards, or homeownership-related products
Experience Level
- 2+ years of experience in fraud prevention in financial services
Salary/Compensations
- $100,000–$110,000
Benefits
- Competitive salary with a meaningful stake in the company via equity
- Comprehensive medical, dental, & vision benefits
- Learning & development opportunities
- Up to $25,000 toward closing costs of a new mortgage
- Quarterly budgets for team and company outings
- Flexible paid time off
- Sick days
- 11 company holidays
About the Company
- Made’s mission is to help homeowners save time, money, and stress.
- Made Card is a credit card designed specifically for homeowners, with unmatched rewards on mortgage payments, home improvements, utilities, and essential purchases.
- The platform offers personalized home management, AI-driven guidance, and in-person services.
- The company partners with leading national players in the residential homeownership space.
- Made is backed by investors like Village Global, Jump Capital, Recharge Capital, and Soma Capital.
- The leadership team has deep fintech, mortgage, and credit card experience from companies like Ramp, Bain Capital, JP Morgan Chase, American Express, and Morgan Stanley.
Equal Opportunity
- Made Card is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
- We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
- Made Card makes hiring decisions based solely on qualifications, merit, and business needs at the time.