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About the Role

Fisher & Paykel Appliances is seeking a talented Design Engagement Lead to join our Marketing team based in Alexandria, Sydney. This leadership opportunity involves owning the implementation of design engagement strategy across the region, leading a team of Design Development Managers and Experience Centre staff, and managing a portfolio of tier 1 Specifiers, Designers, and Architects (SDA). The role acts as a bridge between global design engagement strategy and regional execution, ensuring all touchpoints reflect the Fisher & Paykel brand.

Responsibilities

Lead and develop the regional team as a cohesive unit, setting clear expectations, coaching individuals, and fostering a collaborative, proactive, and outcome-focused culture.
Maintain the Experience Centre to the highest presentation standards.
Collaborate with global & local teams to plan and execute the Experience Centre events calendar.
Personally model the consultative engagement approach and maintain a direct portfolio of tier 1 SDA relationships.
Drive brand engagement and specification outcomes with discipline and intent.
Oversee the Alexandria, Sydney Experience Centre as Fisher & Paykel's flagship luxury brand environment.
Translate strategy into clear regional execution plans with measurable commercial outcomes.
Leverage the Design Engagement toolkit, Salesforce, and Programme platforms to drive consistency, quality, and rigour across the team.
Stay current with design, architecture, and specification trends.
Manage & deliver an outstanding customer experience to all guests visiting the Fisher & Paykel Experience Centre.
Be responsible for staffing, administration, operational, budgetary & reporting activities within the Centre.

Requirements

Experienced leader comfortable setting strategic direction and doing the work.
Proven capability in managing high-value client relationships in a luxury or design-adjacent environment.
Strong commercial acumen.
Genuine appreciation for design and architecture.
Communication skills to tailor style across designers, consumers, internal stakeholders, and senior leadership.
Project and event management experience to keep multiple priorities moving simultaneously.
Understanding of the design and architecture industry is ideal.
Ability to read floor plans and elevations is ideal.
Experience with Salesforce or similar CRM tools is ideal.

Skills

Design engagement strategy implementation
Team leadership and development
Client relationship management
Commercial acumen
Design and architecture appreciation
Communication
Project management
Event management
Salesforce or CRM tools

Location

Alexandria, Sydney

Work Type

Hybrid

Experience Level

Leadership experience
Experience managing high-value client relationships
Project and event management experience

Education Level

Relevant bachelor’s degree in marketing, Business, Design, Architecture, or a related field is desirable
Equivalent hands-on experience in a similar leadership role will also be considered

Benefits

Competitive salary
Flexible working
Excellent growth and progression opportunities
Generous discounts on Fisher & Paykel and Haier products
Leading Family leave offering

About the Company

Fisher & Paykel is one of Australasia's best-known brands, a global company with a strong heritage and ambitious plans.
New Zealand origins, curious nature, and passion to develop luxury products designed around people are core elements that make us unique.
Driven by brand values of being real, generous, curious, and sustainably minded.
Takes a collaborative approach, champions ideas, and is united in the goal to be the world's most human-centred, #1 premium appliance brand.
Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world.
The best innovators don’t just understand technology, they understand people.
Designs technology that enriches and improves people’s lives.
Challenging conventional appliance design with world-first technologies that have changed the way we live forever.

Equal Opportunity

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.