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About the Role

Sierra is building a platform to help businesses create better, more human customer experiences using AI. We are a primarily in-person company with a global presence.

Responsibilities

• Serve as a key resource for employees and managers, providing guidance on HR policies, addressing and resolving employee conflicts, and fostering a positive and productive work environment.
• Manage HR systems, maintain accurate employee records, benefits enrollment, and generate HR reports.
• Ensure a seamless onboarding experience from candidate offer approval to new hire start date.
• Develop and ensure the effective implementation of HR policies and procedures across Sierra, ensuring alignment with legal requirements and company values.
• Design and implement employee engagement programs to enhance employee satisfaction and foster transparent and effective communication.
• Structure teams for efficiency and scalability, define roles and responsibilities, and align talent with our business strategy and outcomes.
• Coach and support managers to build high-performing, engaged teams and navigate people-related challenges with confidence.
• Leverage data and organizational signals to anticipate risks and partner with leaders to build resilient team structures and maintain high talent density.
• Translate trends and signals into clear, concise narratives that drive better people decisions at every level.

Requirements

• 5-10 years of experience in human resources or people operations, ideally in a fast-growing environment.
• Demonstrated expertise and understanding of UK HR best practices, employment laws, and regulations.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Proactive, innovative mindset with a focus on continuous improvement and strategic impact.
• Experience partnering with engineering, product, or other technical teams.
• Hands-on experience implementing HR systems and processes in a scaling company.
• Exposure to broader European HR compliance, including global employment laws and cross-border workforce considerations.
• Understanding of international compensation structures and total rewards programs.
• Fluency with AI tools to continuously sharpen how the team operates and executes, not just to save time but to raise the bar on quality.

Skills

• HR policies
• Employee conflict resolution
• HR systems management
• Employee records maintenance
• Benefits enrollment
• HR reporting
• Employee onboarding
• HR policy implementation
• Employee engagement programs
• Organizational design
• Team structuring
• Role definition
• Talent alignment
• Manager coaching
• Data analysis
• Organizational signals interpretation
• AI tools

Location

• San Francisco
• Atlanta
• New York
• London
• Paris
• Madrid
• Munich
• Singapore
• Japan
• Sydney

Work Type

• In-person
• Full-time

Experience Level

• 5-10 years

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans

About the Company

• Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Equal Opportunity

• We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.