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About the Role

The Product Implementation & Integration Specialist will work within the Risk & Compliance Implementation and Integration team, ensuring seamless adoption of Dow Jones products by technical and business users. This role involves implementing Dow Jones Products from pre-sales support through to live handover, developing tailored compliance processes, and delivering client implementations on time and within budget. You will lead activities across the full client delivery lifecycle, including developing Functional Specifications, project management, and ongoing client change management.

Responsibilities

Work closely with Sales to ensure Dow Jones is delivering the best solutions for Risk and Compliance.
Support pre-sales activity for Dow Jones SaaS Products and Risk Feeds & APIs by answering technical and functional questions.
Act as the implementation lead for Dow Jones Risk Products customers and oversee day-to-day management of implementations.
Drive implementation of Dow Jones Risk Products by tracking activity in Project Management systems and resolving problems.
Manage key project deliverables including Functional Specifications, UAT, user training, project management activities, and ongoing change management.
Understand customer and industry demand to provide feedback for functional development of the Dow Jones Product suite.
Support the successful integration of content into partners and customers platforms, providing guidance on API and Feeds.
Ensure integration success by validating customer builds and providing sign-off for live support readiness.
Assist in the handover of live clients to Dow Jones account teams, providing necessary information for seamless knowledge transfer and customer support.

Requirements

Three years of experience in a project management or similar role.
Knowledge of data feeds and APIs is strongly preferred.
Experience implementing Third Party Risk Management software is strongly preferred.
German or French language skills are strongly desired.
High level of initiative and self-motivation.
Ability to work in a global team environment.
Problem-solving skills for customers' and partners’ issues while consistently providing high levels of customer service.
Extensive interpersonal & planning skills and cross-group coordination at all levels.
Interest and aptitude to learn new technical systems and applications.
Attention to detail and the ability to prioritize and meet deadlines.
Keen to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required.
Ability to work on several diverse projects at the same time.

Skills

Data feeds
APIs
Third Party Risk Management software implementation
Project management
Functional Specifications
User training
Change management
Customer service
Interpersonal skills
Planning skills
Cross-group coordination
Technical systems and applications
Attention to detail
Prioritization
Meeting deadlines
Procedural guideline adherence

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

3 years experience in a project management or similar role

Benefits

Comprehensive Insurance Plans
Paid Time Off
Family Care Benefits
Access to Dow Jones Products Subscription Discounts
Employee Referral Program
Employee Well-being Support & Fitness Programs
Financial Health Programs
Cybersecurity Protection

About the Company

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.