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About the Role

The Customer Experience Specialist is a motivated, detailed-oriented individual committed to providing outstanding customer service. This role involves working with stylists, processing merchandise, and supporting in-store events, acting as a key point of contact for customers and assisting with various store operations.

Responsibilities

• Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences.
• Quickly understand a customer’s needs and connect them to services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping.
• Communicate with customers professionally via phone and email, providing feedback on trend, fit, and style.
• Understand and support back-of-house processes, including inventory management and maintaining organization and cleanliness.
• Support event execution, including managing RSVPs, tracking customer contact information, and greeting guests.
• Perform opening and closing duties, following proper security procedures.
• Conduct light cleaning duties such as sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.

Requirements

• A high level of ownership, accountability, and initiative.
• Ability to identify opportunities that benefit the customer and build solutions to meet their expectations, including resolving issues.
• Ability to quickly adapt to new initiatives, concepts, and services.
• Proven success in working in a fast-paced environment with the ability to multi-task.
• Basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, and Excel.
• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• Occasionally lift and carry up to 25-50 pounds.

Skills

• Customer service
• Communication
• Problem-solving
• Adaptability
• Multi-tasking
• Technology proficiency

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

Salary/Compensations

• $23.40 - $24.35 Hourly

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources
• 401k
• Holidays

About the Company

• Nordstrom is a fast-moving fashion company that started as a shoe store in 1901, built on a heritage of service.
• The company provides convenience and true connection for its customers.
• Nordstrom empowers its people to be innovative, creative, and focused on providing the best customer service.
• The company is committed to leaving the world better than they found it.
• Core values include being Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending Ourselves.

Equal Opportunity

• Nordstrom considers qualified applicants with criminal histories in a manner consistent with legal requirements.
• Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.