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About the Role
The Account Manager will manage relationships with assigned facilities, ensuring exceptional service delivery. This field-based position serves as the primary point of contact for clients and collaborates with internal pharmacy teams to support quality customer care. The role requires frequent local travel and occasional overnight travel.
Responsibilities
- Develop and maintain strong relationships with key decision-makers at facilities, acting as the liaison between facility and pharmacy.
- Serve as the main point of contact for assigned accounts, understanding their needs and working with facility and pharmacy to provide quality care.
- Partner with facility leadership, pharmacy operations, and clinical services to support medication therapy and compliance needs.
- Address client inquiries, concerns, and issues promptly and effectively.
- Conduct training and in-service education on pharmacy systems and processes for facility staff.
- Conduct monthly onsite visits and provide relevant reporting to facilities.
- Provide timely follow-up to facility leadership regarding identified and resolved issues.
- Submit required visit reports and documentation into pharmacy systems within established timeframes.
- Ensure compliance with all applicable laws, regulations, and industry standards.
- Collaborate with internal pharmacy teams to ensure seamless coordination of services for clients.
Requirements
- Certified pharmacy technician or willingness to become certified.
- Prior experience in account management preferred, specifically in Long Term Care or healthcare industry.
- Ability to handle escalated issues with diplomacy and professionalism.
- Long term care pharmacy experience preferred.
- Intermediate computer proficiency.
- Ability to read and interpret documents such as medication documentation and business correspondence.
- Ability to write routine reports and business correspondence.
- Ability to speak effectively to customers or employees.
- Reliable personal transportation is required.
- Valid driver’s license and acceptable driving record may be required.
- Ability to travel locally on a daily basis and occasionally overnight.
Skills
- Account management
- Customer service
- Communication
- Problem-solving
- Training
- Reporting
- Compliance
- Collaboration
- Interpersonal skills
Location
- Local travel within the state
Work Type
- Field-based
- Full-time
- Occasional overnight travel
Experience Level
- Prior experience in account management preferred
- Long term care pharmacy experience preferred
Education Level
- Certified pharmacy tech (or willing to become certified)
About the Company
- MedWiz is the premier pharmacy partner for long-term-care communities committed to patient-care first.
- MedWiz has transformed medication management through high-touch, patient-focused processes.
- MedWiz streamlines communication between stakeholders in medication ordering and administration.
- MedWiz simplifies processes, educates, and communicates frequently.
- MedWiz offers comprehensive technology solutions and a breadth of pharmaceutical products and services.
- MedWiz understands customer needs and adheres to the industry’s highest standards and regulations.