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About the Role

The Program Manager – Digital Operations and Transformation is responsible for leading the global strategy, execution, and transformation of enterprise resource capacity planning capabilities across Jabil engineering organizations within Intelligent Infrastructure. This role operates at a strategic level, driving alignment between business priorities, engineering demand, workforce planning, and financial targets.

Responsibilities

Own and lead the global resource capacity management program, including strategy, roadmap, governance, and execution
Drive enterprise adoption and standardization of resource planning tools and processes across engineering organizations
Act as the “voice of the customer” by translating customer needs into digital capabilities, tools, and business operations
Partner with senior engineering and business leaders to align demand, capacity, and workforce planning to business priorities and long-term strategy
Establish and enforce global planning cadences (monthly, quarterly, long-range), ensuring consistency and accountability across organizations
Provide executive-level insights into capacity vs. demand, utilization trends, and portfolio risks to support decision-making
Lead scenario planning and trade-off analysis to optimize resource allocation across competing priorities and programs
Identify structural capacity gaps (skills, geography, labor types) and partner with leadership on hiring, redeployment, or outsourcing strategies
Ensure high data integrity across all resource planning systems, including resource attributes, project demand, and allocation data
Drive integration of resource planning with financial planning processes, including budgeting, forecasting, and headcount planning
Lead cross-functional programs to improve planning efficiency, automation, and reporting capabilities
Champion continuous improvement of tools, workflows, and data models to scale with organizational growth
Lead global change management efforts, including training, communications, and stakeholder alignment
Serve as a subject matter expert for resource capacity management and planning methodologies
Ensure compliance with Jabil policies related to safety, quality, and data security

Requirements

Bachelor’s degree or equivalent combination of education and experience is required
8–12 years of experience in Program Management, PMO leadership, Engineering Operations, or Resource Planning is required
Demonstrated experience leading global, cross-functional programs with senior stakeholder engagement
Deep expertise in resource capacity management, demand forecasting, and workforce planning
Strong analytical capability with experience translating complex data into strategic insights
Proven experience with enterprise planning or portfolio management tools (e.g., Tempus Resource, Planview, Adaptive, similar platforms)
Strong communication and executive presence with ability to influence at all organizational levels
Ability to travel up to 10% as required
Experience leading enterprise-wide tool deployments or digital transformation initiatives
Strong understanding of capacity metrics such as base capacity, net capacity, allocation, and availability
Experience aligning engineering resource planning with financial and long-range planning processes
PMP, PgMP, or equivalent certification is a plus
Experience in large-scale engineering or technology organizations

Skills

Enterprise program leadership and strategy
Resource capacity planning & demand management
Executive communication and influence
Data-driven decision-making and analytics
Process standardization and scaling
Change management and transformation leadership
Cross-functional alignment at global scale

Location

Austin TX
Remote

Work Type

Hybrid
Remote

Experience Level

8-12 years

Education Level

Bachelor's degree

Salary/Compensations

$105,100 - $147,200 - $189,200 USD Annual

About the Company

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions.
With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions.
Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Equal Opportunity

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.