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About the Role

The Customer Service Support 1 (CSS1) is the primary point of contact for WEX customers, handling inbound inquiries regarding account maintenance, billing, and technical support via phone and email in a fast-paced call center environment.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Adapt communication style to individual customer’s personality and situation.
• Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile applications.
• Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution.
• Maintain strict adherence to corporate security measures, company policies, and HIPAA guidelines (for Health/Cobra roles).
• Maintain accurate, detailed records of all interactions within the CRM (Salesforce).

Requirements

• High School Diploma or GED.
• Solid computer and keyboarding skills.
• Proficiency with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
• Must successfully pass a background check.
• Requires a professional, private, and quiet workspace free from distractions to ensure customer privacy and data security.
• Must have access to a reliable, high-speed internet connection capable of supporting multi-system navigation and VoIP calling.
• All offers are contingent upon successful completion of a background check and drug screening.

Skills

• Positive, professional attitude
• Excellent phone etiquette
• Ability to learn and master new, complex systems quickly
• Strong verbal and written communication skills
• Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment
• History of working successfully in a collaborative team environment

Location

• Work from home

Work Type

• Full-time

Education Level

• High School Diploma or GED

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement

About the Company

• WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.
• With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.
• We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry.
• Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being.
• WEX promotes a drug-free workplace.

Equal Opportunity

• WEX is an Equal Opportunity Employer, welcoming Veterans and individuals with disabilities.
• WEX is an equal opportunity employer committed to diversity and inclusion in the workplace.
• All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
• Qualified individuals with a disability have the right to request a reasonable accommodation.