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About the Role

The Medical Secretary will provide high-quality secretarial and administrative support to consultants, handling tasks such as managing telephone calls, liaising with patients, scheduling appointments, and processing correspondence. The role requires effective and sensitive communication to ensure a world-class service and patient experience.

Responsibilities

• Serve as an administrative point of contact and liaison between patients and consultants.
• Support consultants and patients with queries related to the patient treatment pathway.
• Collaborate with patient access and business office teams to guide patients for a seamless journey.
• Manage and prioritize multiple assignments under the direction of the Medical Secretary Manager and Clinical Institute Leadership.
• Manage and edit consultant schedules and diaries.
• Coordinate patient appointments.
• Respond to queries from patients, staff, and others.
• Correspond with patients via telephone, e-mail, and letter.
• Compose and prepare various correspondence, including medical reports, forms, and presentation materials.
• Communicate effectively with other relevant hospital departments and professionals.
• Arrange and schedule meetings as required.
• Coordinate with theatre and endoscopy teams to plan case lists, ensuring appropriate anaesthetic cover.
• Oversee the management of annual leave for anaesthesia staff, arranging cover and recording additional sessions for payroll.
• Maintain effective and professional communication with anaesthetists, consultants, and relevant departments.
• Manage and respond to queries from medical secretary and anaesthesia inboxes promptly, ensuring resolution and escalation.
• Perform other assigned duties.

Requirements

• Medical secretary experience, working in a private healthcare setting (essential).
• Proficiency using Microsoft Office (essential).
• Effective and sensitive communication with patients (essential).
• Exceptional prioritization and organization skills (essential).

Skills

• Experience of using Electronic Medical Records systems (desirable).

Location

• 40 Grosvenor Place, London, SW1X 7AW

Work Type

• Hybrid Model
• Full-Time
• Permanent

Salary/Compensations

• £32,000 - £34,000

Benefits

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access
• Access to discounts on food, retail, and more

About the Company

• Cleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world.
• We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork.
• Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history.
• At the heart of Cleveland Clinic London is our “Patients First” philosophy, which creates an environment that delivers world-class clinical care customised for you.
• Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience.
• Our multidisciplinary approach brings different clinical perspectives to our patient’s care, so they can benefit from the expertise of many specialists.
• Cleveland Clinic London is organised into patient-centred institutes.
• Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.

Equal Opportunity

• As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
• CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
• Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
• When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.