Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Responsible for assisting in the successful execution of hotel operations across departments including Front Office, Housekeeping, Food and Beverage, and Engineering. This role focuses on managing staff, improving guest and employee satisfaction, and maximizing financial performance while ensuring adherence to property standards.

Responsibilities

• Translate property goals to the team regarding guest tracking and productivity
• Foster an environment of motivation, empowerment, and teamwork
• Analyze guest and employee satisfaction results to develop improvement strategies
• Lead by example with self-confidence and enthusiasm
• Execute property-specific recovery plans
• Publish guest satisfaction results, including comment cards and letters
• Address employee concerns proactively and maintain professional standards
• Conduct one-to-one meetings with staff semiannually
• Assist in scheduling based on guest occupancy goals
• Perform hourly job functions as required
• Provide accessible customer service and resolve guest concerns
• Assist in annual quality audits
• Maintain a viable key control program
• Review financial statements and performance reports to identify cost reduction and improvement opportunities
• Interview and participate in hiring decisions
• Ensure thorough and timely orientation for new team members

Requirements

• High school diploma or GED with 4 years of experience in guest services, front desk, or housekeeping
• OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 2 years of relevant experience

Skills

• Operations management
• Staff leadership
• Financial performance analysis
• Customer service
• Conflict resolution
• Scheduling
• Hiring and onboarding

Experience Level

• 2-4 years of experience in guest services, front desk, housekeeping, or related professional area

Education Level

• High school diploma or GED
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

About the Company

• Marriott International is a global hospitality company dedicated to providing access to opportunity and fostering an inclusive environment.
• Aloft Hotels is a brand within the Marriott International portfolio, known for modern design, personality, and a focus on guest connection.

Equal Opportunity

• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability and veteran status.