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About the Role

In this role, you will report to the site services manager and will work closely with Avantor’s Lab and Production Services professionals to serve customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Responsibilities

• Demonstrate passion and focus for leading teams
• Ownership of day-to-day team management including engaging direction and providing accountability of team’s daily performance through timely and relevant feedback
• Training and developing the team by providing growth opportunities for associates within the VWR framework
• Establishes an inspired team culture by creating positive experiences for all associates with the goal of increasing retention and minimizing turnover
• Ensures team complies with customer requirements and adheres to VWR site service guidelines
• Deliver enthusiastic customer service
• Act as a primary point of contact onsite for all VWR service activities delivered by your team
• Lead regular team meetings and participate in and contribute to customer discussions
• Evaluate ongoing team performance against the scope of work (SOW) and service level agreement (SLA) requirements.
• Manage customer feedback to implement changes/expansions of service with your team
• Achieve operational excellence
• Coach and motivate your team to meet/exceed performance goals
• Share accountability for site KPI’s in the areas of Service, Cost, and People
• Identify, create, and implement value-added solutions to the VWR team to drive efficiencies and operational improvements
• Recognize, suggest, and implement additional service opportunities on site to meet Business Development goals

Requirements

• High School Diploma Required; Associate's degree or undergraduate degree preferred
• 2+ years of experience in customer services/purchasing/or account management
• Microsoft Teams experience
• Reliable form of transportation
• Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
• May be assigned to other accounts
• Previous experience managing associates is preferred
• Must be flexible, adaptable, and multi-task oriented
• Ability to self-manage and self-motivate; forward thinking

Skills

• Knowledge of Information Access and ERP Systems
• Intermediate Microsoft Office proficiency
• Excellent customer service skills
• Display a professional can do attitude
• Basic purchasing and inventory knowledge
• High regard for safety, quality and adherence to protocols, policies and procedures
• Proficient in trouble shooting
• Forklift Certification a plus
• Spill containment , IATA, DOT, IMDG and Hazwoper training a plus
• GMP and GLP training a plus
• CPR training and OSHA Right to Know preferred
• Inside sales experience and cross referencing skills a plus

Location

• South San Francisco, CA

Work Type

• Full-time

Experience Level

• 2+ years of experience in customer services/purchasing/or account management
• Previous experience managing associates is preferred

Education Level

• High School Diploma
• Associate's degree or undergraduate degree preferred

Salary/Compensations

• $89,000 - $92,700

Benefits

• Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
• Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Celebrate your peers and earn points to redeem for gifts and products

About the Company

• Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
• Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.
• Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve.
• One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers.
• Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries.
• We set science in motion to create a better world.

Equal Opportunity

• Avantor is proud to be an equal opportunity employer.
• We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor.
• We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.