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About the Role

The role involves growing a segment of the account portfolio by managing accounts directly or deepening existing partnerships. You will analyze business and operational performance to identify optimization opportunities, handle service delivery, and ensure the execution of account strategies while sharing best practices across teams and regions.

Responsibilities

• Build relationships with customer account teams and key decision-makers.
• Create opportunities to build customer accounts through progress and exploratory meetings.
• Report customer business issues through appropriate organizational channels.
• Recommend products, services, and insights that meet customer needs.
• Demonstrate awareness of policies, practices, and market trends impacting the organization and customers.
• Analyze the financial impact of decisions and solutions.
• Document business cases for change under senior guidance.
• Maintain knowledge of financial data and standard contract terms.
• Partner with legal resources to modify contract terms as needed.
• Manage contract negotiations and contractual arrangements.
• Handle key objections and seek management support to reach agreements.
• Conduct cost, benefit, and risk analyses for proposed solutions.
• Identify and engage stakeholders in decision-making processes.
• Close deals effectively.
• Apply product and technology knowledge to account strategies.
• Develop an understanding of competitors' products and services.
• Maintain ongoing business relationships with colleagues and external customers.
• Develop value proposition statements and case studies.
• Assess product and service performance against customer expectations.

Requirements

• Proficiency in English and German.
• Effective communication skills.
• Proficiency in sales techniques.
• Experience in portfolio management, relationship account management, upselling, and cross-selling.

Skills

• Portfolio management
• Relationship account management
• Upselling
• Cross-selling
• Sales techniques
• Financial analysis
• Contract negotiation
• Stakeholder management
• Business case development

Location

• Berlin, Germany
• Munich, Germany

Work Type

• Flexible work model

Experience Level

• 2+ years for Bachelor's degree holders
• 0-2 years for Master's degree holders

Education Level

• Bachelor's degree
• Master's degree
• Equivalent experience

Salary/Compensations

• €65,500.00 to €92,000.00 (Total cash range including base salary and variable incentive)
• Potential to increase pay up to €105,000.00 based on performance

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent (IATAN) membership
• Career development resources

About the Company

• Expedia Group powers global travel through a platform designed to make travel smoother and more memorable.
• The company provides technology solutions to fuel partner growth and success.
• Expedia Group's family of brands includes Brand Expedia, Hotels.com, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, and others.
• Recognized as a Best Place to Work on Glassdoor in 2024.

Equal Opportunity

• Expedia is committed to creating an inclusive work environment with a diverse workforce.
• All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.