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About the Role

Integral Ad Science (IAS) is seeking a Senior Technical Account Manager (TAM) to join our Technical Customer Operations Team for Northern Europe. This high-profile role involves serving as the main technical point of contact for major global companies, addressing client questions and issues, and troubleshooting technical problems. You will also provide consultative technical services and insights to premium clients and collaborate with internal departments like Product, Engineering, and Marketing.

Responsibilities

Act as the main technical point of contact for integrated clients.
Address internal and external questions and issues from integrated clients.
Escalate issues appropriately when necessary.
Quickly troubleshoot technical issues, pinpoint problems, and provide solutions.
Escalate to tier 2 support and/or product teams only when necessary.
Provide in-depth updates and insights on clients from a technology perspective to internal departments.
Work closely with departments such as Product, Engineering, Product Marketing, Legal, Pricing, and Technical Support.
Provide High Touch consultative technical services and solutions to premium clients.

Requirements

7+ years working in a technical account/relationship management/client-facing role.
Bachelor's degree in a technical discipline.
Proficiency in JS, SQL, HTML, and data analysis.
Previous experience with web traffic analysis tools and ad serving tags.
Previous experience working with APIs and SDKs.
Strong knowledge of Social Platforms including integration, reporting and troubleshooting.
Critical thinking and the ability to think outside of the box.
Experience working with 3rd party advertising technology companies.
Experience working with publishers and publisher ad servers.
Knowledge of the ad tech ecosystem, its players, and how it all works.
Strong communication skills; written, verbal and listening skills.
Self-starter with the ability to effectively manage time and multiple competing priorities.
Fluency in English.

Skills

JS
SQL
HTML
Data analysis
Web traffic analysis tools
Ad serving tags
APIs
SDKs
Social Platforms integration
Social Platforms reporting
Social Platforms troubleshooting
Critical thinking
3rd party advertising technology
Publishers
Publisher ad servers
Ad tech ecosystem
Communication skills
Time management
Priority management
Programmatic experience
Video experience
Mobile experience
Databases
Ad servers
Rich media ads
Trafficking

Location

Northern Europe

Work Type

Hybrid

Experience Level

Senior
7+ years

Education Level

Bachelor's degree in a technical discipline

About the Company

Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry.
IAS is a global leader in digital media quality.
IAS makes every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization.
Our mission is to be the global benchmark for trust and transparency in digital media quality for the world’s leading brands, publishers, andస్వాs.
We do this through data-driven technologies with actionable real-time signals and insight.
Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide.
Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms.
IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers.
Our mission is to be the global benchmark for trust and transparency in digital media quality.

Equal Opportunity

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.
IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.