Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As part of the Group's continued development, we are establishing central service departments to support our institutions. These Centres of Excellence will drive consistency, compliance, and operational excellence across our campuses, enabling an outstanding student experience. We are seeking a Senior Facilities Manager in London to oversee a portfolio of buildings, lead a team of Building Managers, and ensure the delivery of safe, compliant, financially controlled, and high-quality hard and soft FM services. This is a senior, high-impact leadership role requiring a credible and experienced Facilities & Operations professional who builds trusted stakeholder relationships, thrives in a fast-paced environment, drives continuous improvement, and sets clear direction for high-performing teams.

Responsibilities

Lead facilities management operations across a defined multi-site portfolio
Line manage and support a team of Building Managers, providing clear direction and performance oversight
Set and maintain high standards in statutory compliance, health & safety and environmental management
Oversee PPM programmes, lifecycle planning and statutory maintenance obligations
Ensure compliance documentation, asset records and building files are accurate and audit-ready
Manage delivery of hard and soft FM services (cleaning, security, catering, waste, M&E etc.)
Monitor contractor performance and quality of service delivery, including refurbishment projects
Forecast and control budgets across proactive, reactive and enhancement works
Review regional spend trends and drive financial performance
Build strong institutional relationships, ensuring SLAs and KPIs are met
Conduct property inspections and ensure risk management and H&S procedures are adhered to
Produce reports on maintenance, capital projects, compliance and KPI performance
Ensure governance, risk and reporting processes are fully adhered to
Provide cover for Building Managers where required
Effectively manage a remote team using appropriate communication tools

Requirements

Qualification in Building Management, Facilities Management, or related field
NEBOSH or equivalent Health & Safety qualification
Significant experience in facilities and building operations management
Proven leadership of multi-site teams with measurable service improvements
Strong statutory compliance and PPM management experience
Experience managing contractors and third-party partnerships
Financial management experience including forecasting and budget control
Project and risk management experience
Experience managing building security, safety regimes and business continuity
Strong stakeholder engagement skills across all organisational levels
Demonstrable experience improving processes and service delivery
Strong knowledge of Hard and Soft FM contracts
Working knowledge of Health & Safety regulations
Experience using BMS systems

Skills

Building Management
Facilities Management
Health & Safety
Statutory Compliance
PPM Management
Contractor Management
Financial Management
Budget Control
Project Management
Risk Management
Stakeholder Engagement
Process Improvement
Service Delivery Improvement
Hard FM
Soft FM
BMS Systems
CAFM Systems

Location

London

Work Type

Hybrid working

Experience Level

Senior
Significant experience in facilities and building operations management
Proven leadership of multi-site teams
Strong statutory compliance and PPM management experience
Experience managing contractors and third-party partnerships
Financial management experience
Project and risk management experience
Experience managing building security, safety regimes and business continuity
Strong stakeholder engagement skills
Demonstrable experience improving processes and service delivery
Strong knowledge of Hard and Soft FM contracts
Working knowledge of Health & Safety regulations
Experience using BMS systems
Experience within a Higher Education environment
Experience using CAFM systems

Education Level

Qualification in Building Management, Facilities Management, or related field
NEBOSH or equivalent Health & Safety qualification
Professional qualification or membership (IWFM, CIBSE, RICS or similar)

Benefits

Hybrid working
Contributory Pension Scheme
Season Ticket Loan
Training & Development opportunities
Staff Discount Scheme
Employee Assistance Programme

About the Company

Global University Systems (GUS) is an international education group that empowers students to transform their lives through education.
We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all.
Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning.
We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success.
Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide.

Equal Opportunity

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.