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About the Role

The British Council is seeking a motivated and commercially minded Account Manager to support the growth of its English & Examinations portfolio. This role is ideal for someone who excels at building trusted relationships, identifying growth opportunities, and delivering tailored solutions that meet the needs of diverse customers. The Account Manager helps drive sustainable income growth and ensures the delivery of an exceptional customer experience. This role directly contributes to the British Council’s ambition to be the global leader in English teaching, learning, and assessment.

Responsibilities

• Managing, developing, and growing a portfolio of B2B accounts
• Building strong, long‑lasting relationships with key customer stakeholders
• Identifying new commercial opportunities and leading pitches, negotiations, and deal closures
• Designing solutions, proposals, and bids in collaboration with internal teams
• Ensuring an excellent customer experience across onboarding, delivery, review, and renewal
• Maintaining accurate CRM data and providing sales and pipeline insights
• Leading internal account teams to ensure coordinated and high‑quality support
• Identifying opportunities for cross‑selling and broader value creation
• Supporting continuous improvement in sales processes, delivery quality, and customer outcomes

Requirements

• Minimum 3 years’ sales experience, including B2B account management
• Strong sales, negotiation, and stakeholder management skills
• Proven ability to manage accounts and coordinate cross‑functional teams
• Experience with CRM platforms such as Salesforce
• Proficiency in Microsoft Office
• Local language proficiency at C2 level; English at B2/C1 (spoken and written)
• Experience in solution‑based selling in major sectors (government, finance, media, pharmaceuticals, tourism)
• Sales or marketing qualifications
• University degree or equivalent
• Candidates must have the right to live and work in the country where the role is based

Skills

• Sales
• Negotiation
• Stakeholder management
• CRM platforms
• Microsoft Office
• Local language proficiency
• English proficiency
• Solution-based selling

Location

• Tokyo, Japan

Work Type

• Hybrid
• Full-time

Experience Level

• Minimum 3 years’ sales experience

Education Level

• University degree or equivalent
• Sales or marketing qualifications

About the Company

• We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
• Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
• A connected and trusted UK in a more connected and trusted world.

Equal Opportunity

• We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
• The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.