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About the Role

Responsible for ensuring the effective day-to-day delivery of a defined operational function. Serves as the subject-matter expert, providing guidance and oversight on operational processes, and driving continuous improvement to meet quality, compliance, and efficiency standards. Accountable for outcomes without directly managing staff.

Responsibilities

• Manage and oversee daily functional activities to ensure accurate, timely, and compliant delivery.
• Act as the first point of escalation for operational issues, troubleshooting and resolving problems.
• Maintain up-to-date functional documentation, workflows, and standard operating procedures.
• Ensure compliance with internal policies, industry regulations, and quality standards.
• Monitor functional KPIs and prepare reports for leadership on performance and risk.
• Lead small to medium process improvement initiatives, including automation or workflow redesign.
• Partner with colleagues in related functions to ensure smooth end-to-end operational delivery.
• Provide subject-matter expertise to stakeholders and support audits or compliance reviews.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• May require advanced degree.
• 5+ years of directly related experience.
• Professional certificates may be required for the role.

Skills

• Excellent written and verbal communication skills
• Excellent interpersonal, relationship-building and teamwork skills
• Self-motivated; self-starter
• Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks
• Proficient in Microsoft Word, Excel and PowerPoint

Experience Level

• 5+ years of directly related experience

Education Level

• Bachelor’s degree or equivalent combination of education and experience
• May require advanced degree

Salary/Compensations

• $85,000.00 - $113,300.00 Annually

Benefits

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan

About the Company

• First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans.
• Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people.
• They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.
• Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.
• We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.
• First American will always strive to be a great place to work, for all.
• For more information, please visit www.careers.firstam.com.

Equal Opportunity

• First American is an equal opportunity employer in every sense of the term.
• County of Los Angeles Fair Chance Ordinance
• E-Verify Participation Poster