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About the Role
Acrisure is seeking a Product Success Specialist to help Agency Partners unlock the full value of our technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations. This is an entry-level opportunity designed for recent graduates or early-career professionals who are passionate about technology and helping customers succeed. You will receive comprehensive training, mentorship, and hands-on experience with cutting-edge tools to build a strong foundation for your career.
Responsibilities
- Help Agency Partners use Acrisure’s technology ecosystem effectively.
- Deliver onboarding programs, training sessions, and learning content that simplify complex tools.
- Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly.
- Foster trust and long-term partnerships with Agency Partners.
- Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs.
- Track adoption, usage, and satisfaction of metrics to ensure impact.
Requirements
- Bachelor’s degree or 0+ years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles.
- Strong communication and problem-solving skills.
- Passion for technology and helping customers succeed.
- Ability to learn quickly and adapt in a fast-paced environment.
- Basic proficiency in Microsoft Office.
- Familiarity with ServiceNow is a plus.
- Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Skills
- Customer Success
- Product Enablement
- Collaboration tools
- CRM platforms
- AI solutions
- Microsoft Office
- ServiceNow
Location
- Austin, TX
- Atlanta, GA
Work Type
- Hybrid
- Full-time
- Onsite
Experience Level
- Entry-level
- 0+ years
Education Level
- Bachelor's degree
Salary/Compensations
- Competitive salary
Benefits
- Comprehensive training and mentorship
- Clear career growth paths
- Collaborative and supportive team environment
- Competitive compensation
- Generous vacation policy
- Paid holidays
- Paid sick time
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-paid Short-Term and Long-Term Disability Insurance
- Company-paid Group Life insurance
- Company-paid Employee Assistance Program (EAP)
- Calm App subscription
- Employee-paid Pet Insurance
- Optional supplemental insurance coverage
- Vested 401(k) with company match
- Financial wellness programs
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Commuter benefits options
- Paid maternity leave
- Paid paternity leave
- Fertility benefits
- Career growth and learning opportunities
About the Company
- Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. By combining cutting-edge technology with top-tier human support, we deliver customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.
- In just twelve years, Acrisure has grown from $38 million to nearly $5 billion in revenue and now employs over 19,000 colleagues in more than 20 countries.
- Built on entrepreneurial spirit and guided by leadership, accountability, and collaboration, we equip our teams to operate at the highest levels possible.
- Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Equal Opportunity
- At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.
- We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
- Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.
- Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.