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About the Role

Provide technical, educational, and sales support to assist the district in meeting assigned Coronary Renal Denervation (CRDN) sales and customer service objectives, with a heavy emphasis on supporting CathWorks FFRangio. This role is patient-centric and requires collaboration and accountability.

Responsibilities

• Provide technical, educational, and sales support for CRDN business units.
• Assist with the implementation of the sales strategy for CRDN business units.
• Support the regional CRDN sales strategy as set forth by the National Sales Director.
• Work with sales representatives and managers of all business units to achieve business plans.
• May have primary responsibility for sales if no other sales representative is assigned to the business unit.
• Represent Medtronic during procedures and implants of products to provide troubleshooting and technical assistance.
• Receive technical inquiries by telephone and research solutions.
• Educate and train physicians, hospital personnel, and office staff on technical matters relating to products and pacing.
• Conduct or coordinate one-on-one training sessions, in-service education programs, seminars, and/or outside symposiums.
• Assist DM, CSM, and in-house training department in educating/training new Clinical Specialists and sales representatives.
• Provide training and resources for hospital staff to enable them to conduct training for their personnel (“train the trainer”).
• Complete necessary documentation and phone calls (customer service) during/following cases.
• Update sales representatives concerning cases.
• Immediately notify representatives regarding issues or problems requiring follow-up.
• Serve as an effective Medtronic representative to physicians and support staff regarding Medtronic products, service, and support.
• Maintain current knowledge regarding CRDN, Medtronic programs, products, services, and competitive products.
• Maintain open, effective communication with all district personnel, customers, and other Medtronic employees.
• Perform other related duties as assigned.

Requirements

• High School Diploma and a minimum 8 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.
• Associate degree and a minimum 6 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.
• Bachelor’s Degree and 4 years of experience.
• Relevant industry, healthcare, marketing, or medical education experience with a focus on awareness and education or medical project management is considered.
• Expertise with Microsoft Outlook, Excel, Word, and PowerPoint and system tracking.
• Strong project management skills and experience coordinating and executing marketing programs.
• Excellent interpersonal, written, and verbal communication skills.
• Excellent work ethic.
• Thorough working knowledge of medical terminology, medical procedures, and the medical device industry.
• Excellent customer service skills and problem resolution skills.
• Ability to effectively build and maintain positive relationships with peers and colleagues across organizational levels.
• Must be able to travel up to 70% of the time within regions.
• Must have a valid driver's license and active vehicle insurance policy.
• Driving record will be reviewed and considered as part of the application.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
• Possess unrestricted U.S. work authorization at the time of hire and for the duration of employment (for roles below Principal level).

Skills

• Technical support
• Educational support
• Sales support
• Troubleshooting
• Customer service
• Project management
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Medical terminology
• Medical procedures
• Medical device industry knowledge
• Interpersonal communication
• Written communication
• Verbal communication
• Work ethic
• Relationship building

Location

• Remote (reside within territory and drive to multiple accounts)

Work Type

• Remote
• Field-based
• Regional

Experience Level

• Minimum 8 years of work experience (with High School Diploma)
• Minimum 6 years of work experience (with Associate degree)
• 4 years of experience (with Bachelor’s Degree)

Education Level

• High School Diploma
• Associate degree
• Bachelor’s Degree

Salary/Compensations

• $100,000 - $100,000
• Eligible for Sales Incentive Plan (SIP)

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

About the Company

• Medtronic is a global healthcare technology leader that boldly attacks the most challenging health problems facing humanity by searching out and finding solutions.
• Our Mission is to alleviate pain, restore health, and extend life.
• We unite a global team of 95,000+ passionate people who are engineers at heart, putting ambitious ideas to work to generate real solutions for real people.
• We have the talent, diverse perspectives, and guts to engineer the extraordinary and change lives.
• Our industry leadership comes from the passion and ingenuity of our people.
• We build extraordinary solutions as one team with one Medtronic Mindset.
• We are committed to fostering an environment where employees can thrive and make a meaningful impact.
• We offer a competitive Salary and flexible Benefits Package.
• We are committed to diversity and inclusion.

Equal Opportunity

• It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
• Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.