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About the Role

We are seeking an experienced Field Service Supervisor to join our fast-growing team. The ideal candidate will bring a solutions-first mindset, strong leadership skills, and a passion for developing technicians in the field. This role requires a high level of customer service, technical ability, and the drive to ensure work is completed safely, on time, and to the highest quality standards.

Responsibilities

• Supervise and support field service technicians across multiple job sites
• Coordinate daily schedules, dispatches, and job priorities in alignment with operational goals
• Conduct job-site inspections and quality checks to ensure work meets FirstCall standards and customer expectations
• Serve as the first point of contact for resolving customer concerns in the field
• Ensure all field service work is completed in compliance with safety protocols and industry codes
• Train and mentor technicians, fostering a culture of continuous improvement and learning
• Review and approve job reports, timecards, and material usage documentation
• Assist with hands-on troubleshooting and repairs when necessary
• Collaborate with Project Managers and FS Superintendent to align on timelines and resource needs

Requirements

• 5+ years of experience in industrial service or install roles
• 2+ years of experience in a leadership or supervisory capacity
• Valid Driver License with an acceptable driving record
• OSHA 10 (OSHA 30 preferred)
• Ability to work flexible hours and respond to after-hours service needs
• Strong understanding of HVAC systems, blueprints, and mechanical codes
• Proficient in using service software, timekeeping apps, and digital job documentation
• Ability to lift 75 pounds and safely navigate ladders, rooftops, and confined spaces
• Able to clearly communicate instructions, coach technicians, and interact professionally with customers
• Capable of writing detailed service reports and communicating updates across departments
• Can calculate material needs, labor hours, and job cost estimates
• Able to interpret efficiency metrics and productivity ratios
• Capable of making confident, quick decisions under pressure
• Skilled in prioritizing multiple demands and solving complex service issues in the field
• This role is physically active and regularly involves walking job sites, climbing, kneeling, and lifting equipment or tools up to 75 pounds
• Clear vision and manual dexterity are essential to performing supervisory and hands-on tasks safely

Skills

• Leadership
• Customer service
• Technical ability
• HVAC systems
• Blueprints
• Mechanical codes
• Service software
• Timekeeping apps
• Digital job documentation

Location

• KATS - Wellsville, NY 14895
• Remote, USA

Work Type

• Remote
• Full-time

Experience Level

• Experienced
• 5+ years of experience in industrial service or install roles
• 2+ years of experience in a leadership or supervisory capacity

Education Level

• OSHA 10
• OSHA 30

Salary/Compensations

• $47.00 - $52.00 Hourly

Benefits

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• 401(k) Retirement Savings Plan with a 5% match
• Life Insurance
• Short & Long-Term Disability
• Up to 4 weeks of Paid Off
• 9 Paid Holidays + Veterans Day for Veterans
• Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Company vehicle or allowance
• Mobile phone or phone allowance
• Uniforms
• Work boot allowances

About the Company

• KATS is a rotating equipment service and maintenance company serving customers across the United States.
• Founded in 2022, KATS partnered with FirstCall Mechanical in 2025.
• FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services.
• FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more.
• With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships.
• The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
• FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.
• We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

Equal Opportunity

• FirstCall Mechanical values our employees' well-being, growth, and success!
• We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.